Pay monthly services

[andrewjflint]

ok so im 6 months left on my blackberry curve 8900 35p/m contact, and i have just ordered at 24month iphone 4 contact for £35 p/m, ive called vodafone asking for my price plan to be reduced as im taking a 2nd line, i wont even use my blackberry when i get the iphone, so i call and they tell me i cant reduce my price plan, but they can take £5 off, and thats the max until the contact finishes, all i want is for it to be £25p/m but they wont, called to cancle my order to see if this would change things, but no, still £30/pm on my blackberry! ive been with vodafone for a long time, at one point had 3lines active, my bills ae always £60+ p/m they get their money out of me, and they cant help! joke. why cant know one help! think, if not im off in june, be a shame but hey thats business.

[AnnS]

If you are on a YPL Plan you cannot downgrade your price plan.  You will have made an agreement with Vodafone to pay them a minimum amount each month for the duration of your contract. 

If you look at the YPL Terms and Conditions, there is no mention of being able to lower your tariff, only being able to increase your allowance.

Vodafone have already been very generous to you by taking £5.00 off each month, which is the equivalent of reducing your price plan one step.

[andrewjflint]

maybe they are being good, simple fact remains i never knew about this YPL, i dont have the contract as its been going for a long time, ive had bills in the hundreds before even one point had three lines go over a £1000, and i never cmplained, and when i ask for this and im taken a 2nd line, they cant do it, but there happy to take my money, i was told when the iphone 4 was launched in june time cant recall  i could of had one from day one, they said i could lower to 30 then 25, now they say they cant!?!?! so now if i cancle my iphone order, they lost a 2yr contract, ill take one out with o2 or who ever, sell blackerburry on one of those reclyle sites or ebay, pay of contract job done, where is there business heads, even if they lower it to 25 id never use it for 6 months not even 1 txt! no logic

[AnnS]

If the contract has been going for some time, you may not even be on a YPL Plan.

Could be worth checking your online account, if you are on one of the older plans, you may be able to drop a further £5.00 next month.

[George]

Hi andrewjflint,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

As AnnS has stated, if you're on a YPL then you won't be able to decrease your price plan at all. If you're on one of our older plans then generally speaking, you'd only be able to decrease by £5. If you'd like to discuss your options with us directly then please reply to the email I've just sent you and we'll be in touch as soon as we can.

George

eForum Team