24-10-2011 11:35 AM
Last week I requested my Early Termination Fee from Vodafone. The fee's that I have been quoted so far were £120, £102 & £100. This is due to the fact that my contract with Vodafone expires sometime in April.
This is what I dont get, and would love a member of the efoum team to have a look into my account to explain why this is happening:
When I ring Vodafone and speak to a CS advisor, they say my contract ends in April.
When I ring Vodafone and go through to the Upgrade department it says that I am not eligible to upgrade yet over the phone, however I can upgrade 70 days before my contract ends over the phone, and you will be able to do this on " Friday "!. Now it doesnt take a rocket scientist to work out that from this Friday coming, its a lot more that 70 days before my contract ends, or is it?
I cannot think for the life of me when I took this contract out, all I know it was an 18 month contract.
Im getting a bit annoyed how I keep getting different figures from the CS staff and I want to know exactly what I will have to pay to terminate my contract early. I dont even think people should have to pay to end their contracts early after Vodafone's shocking price rise, but thats a different story!
Any advisor that wants to look into this for me, it would be greatly appreciated!
I know you guys and girls on here do a brilliant job, and I have used you 5 or 6 times during my 9 years with Vodafone so your the only department I do trust!!!!
26-10-2011 07:19 PM
Thanks for the question about terminating early. It's a shame you have decided to go down this route. I'm sure you're already aware we're really busy at the moment and the team is only small which means we're taking longer than we'd like to respond to all posts.
The early termination fee (ETF) will reduce from day to day since you have less time remaining on your agreement.
If you need an exact fee then we'll need to access your account. Please bear in mind the fee we advise will reduce the next day. If you are looking at an early upgrade then we can also look at your options therefore killing two birds with one stone
I've sent you an email. Reply with your details and we'll be in touch.