05-07-2012 10:44 AM
When I purchased my contract along with the Blackberry Bold I was advised that I can upgrade at 18 months. I am now 18months into my contract and having problems with my Blackberry, it keeps turning itself off callers cannot hear me propery among others. I cannot afford to be without a phone for any period of time due to work and being contactable by my childcare.
I am aware the policy changed in February of this year however at the time of purchase i was advised is could upgrade at 18 months. After checking my options I notice I cannot upgrade until December 2012!
I am asking therefore if its possible to upgrade ealy (as i had been advised) extend my contract and obtain a new handset.
Please Help i feel a little dissapointed that the option has been taken away from me and i am a new customer to Vodafone previously and Orange customer for 5 years.
I fear my only option is cancelling and paying fees to take out another contract elsewhere to gain a new (working) handset and the handset of my choice.
Please can you advise me of my options.
05-07-2012 10:55 AM
Welcome to the forum Emma2012
Vodafone changed their upgrade policy earlier this year reducing the time when you could upgrade from 190 days to 50 days before the end of the contract. The reason for this is that people liked the concept of being able to upgrade so far in advance but hated the length of time they would be in contract for. An example would be if you upgraded 6 months before the end of your contract and took out a new 24month contract you would effectively be committing to a 30 month contract! Vodafone's upgrade policy is now in line with other carriers. There is a bit more information for you on this here
Should you wish to cancel, you would need to pay the Early Termination Fee which is the number of months of line rental remaining excluding VAT and less a 2% discount.
One of the eForum Team will probably be along in a bit to pop you a private message so that they can take a look at this issue for you.
05-07-2012 10:01 PM
Thank you for your response.
While i understand vodafone's reasoning behind changing their policy this was not the stance when i purchased the contract. I am fully aware that the 6 months will/would be added to my contract and that is no concern to me.
My concern is i have a handset that no longer suits my needs and is not in fully working order.
I am aware that vodafone still make exeptions and offer the early upgrade to some of their customers and wonder why when i ask that its not available to me.
I may just pay the fees to end my contractb but thank you for your help.
08-07-2012 08:01 PM
The early upgrade offer is still available to customers like yourself who were aware / had it advertised as part of their last upgrade
However it's no longer on a general offering and many CS staff are not aparently aware
Wait for a mod to get in contact and I'm sure they will see what they can do
09-07-2012 08:14 AM
Have you thought of checking the warranty on the phone....when we took out our 24month contracts with Vodafone we were told that they were covered by a 2 year (24month) warranty, so in theory if the phone is only 18 months old it should be fixed FOC (unless of course you have actually damamged the phone yourself in which case you MIGHT be able to claim on your own insurance.
09-07-2012 09:20 AM
Further to my other post you ought to check this page out
I confirms what I thought:- Pay monthly
Your device warranty will be 24 months, regardless of contract length or type.
18-10-2012 03:10 PM
hi i currenlt have a few contracts out with vodafone and my phone is playing up but says i can only upgrade in january i was wondering if there was any chance of upgrading early as i dont want to buy a new phone
19-10-2012 06:34 PM
Unfortunately we are only able offer an upgrade to customers who are within the last 75 days of their agreement.
If you are having trouble with your handset, I would recommend a free of charge warranty repair.