Pay monthly services

[jon160981]

When trying to upgrade one of my phones early the site is trying to charge me an additional 55 pounds. Please can some one at Vodafone tell me how to go about buying my contract out as I can get a much better deal elsewhere I.e free phone, lower monthly contract than I would have staying

[Nabs]

Hi jon160981,

Upgrading early will never give you as many options as new customers would have as you are still in contract and paying off your existing phone. The £55 goes toward covering the remain costs. If you were to leave it to the actual end date of your contract you would get much better offers, and in a lot of cases much better offers than new customers.

Depending on the tarrif your looking at there may be a way to get you a great deal now!

Best thing to do is contact the @vodafoneukdeals twitter team. They specialise in upgrades and new lines! For info on how to contact them head over here and follow the instructions. They are a small and very popular team so they may not reply straight away, stick around though as one of the team will get back to you as soon as they can.

If you really want to buyout your contract you it will be subect to an early termination fee.

This can be worked out as follows:

(number or months remaining X monthly contract cost) -VAT@20% = Early Termination Fee.

There will also be a 2% discount on your final bill

A call to customer services on 191 will be able to give you the exact figure for your contract.

[jon160981]

I filled The form in, waited 24 hours and got a pretty generic response repeating back to me most of what I knew and had completed on the form. I want to upgrade, I am 190 days out but object to paying more as an existing custome compared to what I can get on the high street. A few months back I encountered the same issue and the early upgrade fee was waved ideally I would hope for the same again or will be looking for early cancellation. Why if you are retaining an existing customer for another 18 months would you charge for the privilege?

[jon160981]

bump

[t0m]

If you wanted to upgrade at 18 months no charge then you should of gone for an 18 month contract instead of 24 months, early upgrades are 6 months before the end of your contract, changing it so early is essentially breaking the contract on which you signed to commit to for 24 months, that is why there is a fee.

It makes a lot of sense keeping a customer on for the full duration, you should of sat down and thought about how long you were to stick with the contract for, before signing away eager to get a new phone.

You can get an instore upgrade earliest 3 months before the end of your contract.

[jon160981]

I'd much rather someone from Vodafone respond as was the case with my last upgrade

[Amanda]

Hi jon160981

Thanks for sending your email in to us! We’re only a small team and very popular at the moment, we’ll be with you as soon as we get to your email.

I’d love to help with your early upgrade and get you a package that you’re more than happy with.

Thanks nabs, brilliant support as always and thanks t0m for your input too, we would like all customers to be totally happy with their decision too. 

Thanks

Amanda