12-09-2011 03:21 PM
First and foremost a very warm welcome to the eForum, it is awesome to see new users here.
I understand the excitement about getting an upgrade, and in this day and age we are always looking at what's best for us both financially and that suits our needs.
I have sent and email to the address you registered with on here so we can look at all our options for you.
The team that looks after the sales side are in great demand at the moment and will be in touch ASAP so if we don't reply straight away please don't panic.
If you feel I have helped it would be awesome if you could take 30 seconds to complete a quick survey.
Don't forget to check out Vodafone VIP for the latest news, events and competitions!
06-10-2011 08:10 PM
Hope someone can help me. I'm eligible for the early upgrade on the 14th october. I want either the iphone 4 or samsung galaxy s2 and keep my monthly payment at around £30-35. I then found out you need to pay a fee if you upgrade 6 months early! Why is this as if i was a new customer i would get it for free?? As an existing customer i should get a discount to stay with them.
Could someone let me know if there is any good deals that would be available to me for either of these phones without having to pay the upgrade fee??
07-10-2011 12:47 PM
08-10-2011 09:55 PM
Im also wanting to upgrade my phone to the new iphone 4s i can upgrade now early im moving from a price plan of £35 a month to £51 a month and im still getting charged to upgrade early its going to cost me £55 im not over pleased with that considering im taking out a much more expensive line rental and im taking out a new rental al together it should be free
13-10-2011 10:02 AM
I clicked on the link in a moderators reply to get access to early upgrade menus without the early upgrade charges and the link doesn't work! It has no price plans available. Please help I looked at upgrading early yesterday to an iphone4 16gb black on a plan for £39 a month no upgrade fee, then when I look today its £46 a month £55 upgrade fee vodafone could not answer me on why this changed overnight when I rang them any who can help please do so. I want an iphone4 16gb black or white with no early upgrade fee for less than £40 a month!!!
13-10-2011 11:31 AM
How 'early' before the actual upgrade date i.e. 21st Oct can offers be loooked at? Also do you need to have an idea what phone/contact you want for the offers or is there a way to see what offers are available with different handsets as I'm undecided still.
Thanks in advance
14-10-2011 09:15 AM
Hi daniphone and philth145
We can certainly look into this for you both, I’m sure we can find a package that you are more than happy with. I’ve sent emails to your registered addresses, if you could send me a reply back with the details needed then one of the team will get back to you.
Let me take this opportunity to show you how Vodafone like to say thank you; take a look at VIP.
Web Relations Team
14-10-2011 02:19 PM
I am waiting for a call from one of your team regarding upgrading me to an iphone 4s and have yet to speak to someone. I am due an early upgrade today and im desperately wanting to speak to someone to get this sorted.
17-10-2011 08:57 AM
17-10-2011 12:01 PM
So what is the justification for the fee? Greed.
This policy vodafone has makes no sense. Their excuse of an early upgrade fee is feebile and just exploiting those unwilling to wait. They try to make out its because your upgrading early but in every case it is a better deal for vodafone without even taking the extra "greed" fee.
If you have 6 months left, and take out a new 18 month contract, you pay the 18 month line rental, for 24 months. However to compare with the new customer, they can pay £5 less a month if they take a 24 month contract.
The only benefit you get is you get the phone earlier. You still pay the same amount as a new customer. However if you go up a tariff, eg. you had 6 months left of you 18 month contract at £31 a month, but then decide to take a new £35 a month contract for 18 months, you actually end up paying the £36 for the 6 months remaining as well as the 18 months you would normally.
18-10-2011 08:16 AM
19-10-2011 12:19 AM
19-10-2011 10:09 PM
Can a moderator please help sort this out. I dealt with amanda previously but have still not actually got anywhere! But what is the justification for the early upgrade fee?? I was contacted with regard to offering me a better deal for an iphone 4 16gb upgrade without the fee and for less than £40 a month, i emailed my account details and was called twice at inappropriate times and so texted back the best time to be contacted and have since not heard a thing!!! I now unless given a very good deal will be leaving at the end of my contract, which unfortunately is 6 months away!!! If you wish to give me a ring an by chance offer me a 16gb black iphone 4 with 600 mins, unlimited text and 750mb (2gb wifi) internet for £36 per month or maybe a 32gb iphone 4 with 600 mins, unlimited text and 750 mb (2gb wifi) for £40 per month (cheeky I know, but if you wanna keep me!!!) then I might consider staying!! Please Please don't ignore me anymore. 9 years of custom and your loss will be O2's gain!!
20-10-2011 12:43 AM
I'm in a similar boat.. Vodafone have an ok offer which is a white iphone 4S at £31/month on a 24 month contract 500MB and the phone is £169, but only for new customers. When upgrading I'm only getting the more expensive 18 months contract plus their £55 fee and can't see to get around that, I don't think I'm asking anything too unreasonable I just want the £31/month longer option and to waiver that early upgrade fee. I'm going to get one this week from somewhere as my current HTC is on it's last legs. I can see the kind of deals I'm interested in with a few places, can someone at Vodafone help me out please?
20-10-2011 08:12 PM
20-10-2011 08:24 PM
Can someone confirm if the early upgrade fee is still £55. Im due the upgrade tomorrow, but if this is the case, i will just go to p4u and get a new deal out with them, and they can sort out my contract too, all for FREE
If the case is, £55, is this paid upfront or on next bill? I Dont want to move networks, i used to work in the porting call centre and i know what a pain all of it can be, and would rather stay with VF.