28-09-2011 11:34 PM
I have been a Vodafone customer for quite a few years now and constantly get calls from your sales team telling me how good a customer i am (average of around £45 monthly spend for about 6 years or so). A few months ago after a bit of coaxing from Vodafone I started another phone contract for my daughter on a discounted tariff. I was told at the time that as a thank you I could upgrade 6 months early from my main account. However it seems to be not the sort of normal upgrade I am used to. It seems that a significant cost is involved in getting a new phone (Looking at the ETC Sensation) and you have to either stay on the same tariff or a more expensive one!!
Anytime I have previously upgraded it was a time for Vodafone to reward a customer for being loyal and giving some discount. Previously I have been given 50% discount on tariff along with new latest phone.
I have looked at other networks and shops including Carphone warehouse and Phones 4U and they are offering deals far better than Vodafone are showing on their web site.
I am looking to reduce my tariff due to not needing as many mins as I used to and I also would like to cut down on my spending (Wouldn't we all)!!
I would look forward to hearing from Vodafone on this matter
Solved! See solution
29-09-2011 12:19 PM - edited 29-09-2011 12:35 PM
Thanks for your post and a warm welcome to the eForum.
I’d love to see if we can arrange a fantastic package on the HTC Sensation for you.
I’ve sent an email to your registered email address. If you can reply with the information I’ve requested, we’ll be in touch to chat about the options.
All the best
Web Relations Team
30-09-2011 08:39 PM
Thanks to Ian from Vodafone who contacted me today and helped me with my new phone and package. Great service and a very helpful guy. Looking forward to next week to get my new HTC Sensation!
12-10-2011 03:40 PM
20-10-2011 02:06 PM
hi - i'm new to this forum,but having read a number of posts regarding early upgrades felt obliged to comment.I'm eligible for an early upgrade, according to vodafone,on 21/10/2011 -tomorrow,i,m currently 18 months into my 24 month contract.Having given this some thought,as ideally i didn't want to increase my monthly payment,i decided i might possibly upgrade to the i phone 4s even though it would mean an increase in my monthly payment.I found a deal from the vodafone website that i thought was ok - 24 moths, same contract i'm on now, £36/ month but i'd have to pay £99 for the phone - i was quite prepared to do this. However to find out vodafone then want to charge an early upgrade fee as well,this i find disgraceful. Vodafone are in a win, win situation - they add the remaining 6 months of your contract to the new contract,you then pay this at the increased monthly payment not the original - they seem to forget they're getting an extra 2 years out of you , so much for loyalty to proven customers.Seems to me the only option is to let the current contract run out and move to a different network,perhaps i'll go back to orange or o2,its a shame really as i'm always telling people vodafone is by far the best network,unfortunately connectivity isn;t the only consideration. regards steve o'brien
25-10-2011 09:58 AM
I hope you don't mind my answering both of your post simultaneously. I've sent an email to each of you to see what options are available around early upgrade away from the standard automated online service. We should be able to help with early upgrade fees if your accounts are all up to date no problem.
With the current queues for iPhone 4S, be sure to explore every handset in our current range too. It's not the only dual core processor phone we sell. The HTC Sensation and the Samsung Galaxy S II are also extremely popular devices with similar features.