Pay monthly services

[JonSt]

Hey.

I'm wondering if it's possible for me to upgrade early. According to my account I can upgrade from August 30th but I'd kinda like to do it now. I'm interested in the Galaxy S II, can I pay off what's remaining until August and do it that way?

I wouldn't mind perhaps changing my tariff as well if I could upgrade.

Many Thanks.

[Helen]

Hi Charliedon

Welcome to the wonderful world of the eForum, it's a pleasure to have new faces around!

If you arranged an early upgrade now, any remaining months that you have on your contract at the moment would be added to your upgrade.

For example if you have 4 months left and take an 18 month upgrade, your contract would then be 22 months in total.

You could upgrade again at the end of this term, or opt for another early upgrade which again may be restricted.

I've got an email on it's way to you now, if you're still interested in upgrading your account early reply to this and we'll be in touch.

Jonst

We'd be happy to look at the early upgrade options for you.

You can either pay off your remaining line rental so you're eligible for a standard upgrade or upgrade early and add the remaining months onto your next contract.

I've got an email on it's way to you too. If you can reply with as much information as possible, we'll get back to you!

Cheers, Helen

Web Relations Team

[JonSt]

I think I might actually wait until my upgrade date in August, just to see if any new hardware is released.

Much appreciation for the speedy response though

[wayneski101]

Good afternoon!

My partner recently upgraded her phone and now feeling left out! I too would like to upgrade but according to my account, I'm unable to until 8 Jan 2012.

I have seen on here that some people can upgrade even earlier than the 70 days. Is it possible for me to do so as well?

[Ian_C]

Hi wayneski101,

Thanks for your post.

We need to check your account so that we can establish when your agreement finishes. An early upgrade would in effect be an extension onto the end of this.

I’ve sent you an email. If you can reply with the information I’ve requested, then we’ll be in touch.

Best Wishes

Ian

Web Relations Team

[cplim]

Dear Sirs,

I am in a similar situation to some of the other posts. My phone is broken and are not eligible for upgrade. I have tried phone Customer services and keep being cut off, or told nothing that they can do. I am prepared to extend or renew my contract to get a new phone or find out how much it is to cancel the remainder of my term and go elsewhere. Please could you let me know if you can help.

Regards

[Ian_C]

Hi cplim,

Thanks for your post.

I’ve just sent an email to your registered email address. If you can reply with the information I’ve requested we’ll be in touch to discuss the options available.

All the best

Ian

Web Relations Team

[cplim]

Please could you call me back

[Dave]

Hi cplim,

There's no-one in from the upgrade specialists to call you today but don't worry. If they haven't called yet then you'll be on the list, and if you've passed them your details and you've missed a call, they'll be giving you another go - we don't just assume one call and that's it!

If you haven't been called back in the next couple of days, just drop us a line and we'll get that chased up for you.

Dave

eForum Team

[paddy3004]

Hi there

Im in the same situation as most my iphone is broken and ive still got 5 months left any help would be appreciated

[cplim]

I was speaking to a member of the e forum on Saturday, was hoping that I could of got a call back. Please could you arrange for a call tomorrow if there is no one available today

[Dankitch]

Hello,

I am currently looking for an early upgrade on my phone but do not want to pay off the whole contract immediately, I am on a 24 month contract for £15 a month and have around 10 months remaining. My handset is incredibly slow, crashes all the time, battery life is about 5 hours when under high usage. I have tried software updates and phone resets yet it is still having problems and I don't want to use it anymore. I read earlier that you can end a contract early and add the time onto the next contract?

If you could help with this I would be very grateful

Thanks

[Helen]

Hi paddy3004

A big warm welcome from the eForum!

An email is on the way to you now, if you can reply to this we'll be in touch as soon as possible to discuss the options with you.

cplim

We'll try to give you a call today, if there's a particular time that's best for you please reply to the email that I sent you on Saturday and let me know.

Dankitch

We can certainly look at the early upgrade options for your account.

If you've got 10 months left on your contract we're limited to how long we can extend your contract by so there may be cost involved depending on which phone you wanted to go for.

I've got an email on the way to you too, if you can reply to this we'll be in touch.

I look forward to speaking to you all soon,

Cheers, Helen

Web Relations Team

[mikeok]

My nokia n97 mini is now faulty. Im on a 24 month contract which ends jan 2012.

I've emailed vodafone twice with no reply. Any ideas ? Thanks

[darun3]

Like everyone else having problem with your website, I am also eligible for the 190 day upgrade yet when I press enter after filling out the details it takes me back to the start again.Can someone please HELP!

[Helen]

Hi mikeok & darum3

A massive warm welcome to the both of you from all of us here at the eForum!

I'm sorry to hear about the issues you've been having trying to upgrade online.

We'd be happy to look at the options for you.

I've got an email on the way to you both now, if you can reply to these we'll be in touch to discuss the options with you as soon as possible.

Cheers, Helen

Web Relations Team

[JaneShaw]

Hello

I'd be grateful if you could also send me an email please as I'm looking to upgrade my handset and price plan.

Kind regards

Jane

[Helen]

Hi JaneShaw

Welcome to the wonderful world of the eForum, it's a pleasure to have you with us!

Email is on the way to you now, if you can reply to this we'll be in touch as soon as possible.

If you've not seen the email come through in the next hour, please check your spam and junk folders as sometimes we get pushed into those instead!

I look forward to speaking to you soon,

Cheers, Helen

Web Relations Team

[richiep08]

Hello Vodafone I would like to take advantage of an early upgrade as my iPhone 3GS is dieing (isnt keeping its charge). I read on the vodafone website you can do this within 190 day im not sure im in this space of time. So Im just wondering if theres a way of getting one now?

Cheers Rich

[Helen]

Hi richiep08

Thanks for your post.

We'd be more than happy to look at the early upgrade options with you. I've sent an email to you, if you can reply to this we'll be in touch as soon as possible.

Cheers, Helen

Web Relations Team