15-12-2013 04:41 PM
15-12-2013 05:06 PM
If you have Eurotraveller enabled you should have received a text stating that you are on Eurotraveller rates, not £1 per minute world rates. You are right, Turkey is now part of the £3 per day Eurotraveller deal.
It sounds to me like you don't have Eurotraveller activated (it's something you have to opt in to) you need to do the following:
To opt in, call 5555 from your Vodafone mobile, or text ADD to 40506
Eurotraveller will allow you to use all your minutes, text AND data included in your package for a set price of £3 per day. Any charge you've incurred before you opted into Eurotraveller will remain though as they're world rates and eurotraveller is optional.
15-12-2013 05:26 PM
Okay cool, it's strange you've received a text stating £1 a minute, because that is not what Turkey charges, it's now on Eurotraveller, otherwise it's 24.5p a minute I believe.
I think just to be absolutely safe you need to either use the webchat team, or call 191 (or even wait for a reply from the tech team here) to 100% confirm everything is how it looks on your account, they can access it, confirm for definete Eurotraveller is there and working, and double check you're being charged properly. Obviously without access to your account I can't sorry.
15-12-2013 05:30 PM
15-12-2013 05:38 PM
16-12-2013 01:18 PM - edited 16-12-2013 01:19 PM
It looks like it may be a hiccup with the email following the change. We'll be happy to check and confirm this.
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