Pay monthly services

[drey_p]

If you take a look at my previous post it has all the European call charges from 1st July 2012 which form part of the change in EU directives on mobile phone roaming charges. These charges are in the following countries:

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Channel Islands (Jersey, Guernsey), Croatia, Cyprus (excluding northern Cyprus), Czech Republic, Denmark (inc. Faroe Islands), Estonia, Faroe islands, Finland, France (inc French West Indies & Reunion), Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy (inc. San Marino and Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands & Canary Islands), Sweden, Switzerland.

For all other countries not listed above, please take a look at this link where you will be able to select the country you will be travelling to and it will give you the charges.

If you have Data Traveller on your account, as long as you do not remove it, it will remain on your account for the time being.

[Higgins1991]

I shall be sending this letter to the Customer Relations Manager (is there a name?) as advised by customer services. However, I thought I would post it here as well for a quicker response:

To the Customer Relations Manager,

I have been advised to write to you by ****, a chat Manager on the Vodafone website, in regards to cancelling my contract without penalty because of the removal of Vodafone Passport and the monthly Data Traveller option.

Passport was the main reason I stayed with Vodafone because it offered an economical way of making long calls while roaming. Date Traveller was a great service because it offered plenty of data for a reasonable £10 a month. However, you have now removed both of these services without asking and therefore it seems this allows me to cancel without a termination fee as your Terms and Conditions state:

“we change this agreement to your significant disadvantage including changing or withdrawing services (we will tell you if this is the case) and you write to us within one month of us telling you about the change”.

I am disadvantaged because I face a significant rise in bills due to the withdrawal of these services and I was not given the option of keeping them. Euro Traveller works out far too expensive at £3 a day. I am going abroad for a year starting in September so I will have a pretty much useless contract, as I cannot afford this option. It would be better if Vodafone offered a monthly Euro Traveller option in addition to the daily one. I do not understand how Vodafone can remove a service that was a fundamental service for me and I am sure for many other customers too and expect people to be complacent. If I do not receive a satisfactory response, I shall be taking the matter further.

I look forward to your response.

Sincerely,

A very unhappy Vodafone customer

[SynthFG]

If you currently have Passport and Data Traveler on your acount then you will retain them so long as you don't opt into ET, cancel them or upgrade 

I am also advised that if you have DT on your acount currently then the £2/25mb per day will continue

In this case there is no disadvantage and no right to cancel

[Higgins1991]

This conflicts with what more than one advisor has told me. They have said Passport has been removed. It seems from reading other forum entries that other customers are being told conflicting information too. A definite clarification would be greatly appreciated.

[Higgins1991]

I have also been advised that I cannot readd the monthly Data Traveller as before for each time when I am roaming more than five days. I obviously have not needed it activated when I am in the UK. This does disadvantage me because Vodafone has removed this option.

[SynthFG]

---

Higgins1991 wrote:
I have also been advised that I cannot readd the monthly Data Traveller as before for each time when I am roaming more than five days. I obviously have not needed it activated when I am in the UK. This does disadvantage me because Vodafone has removed this option.

---

No you cannot add voda data traveler to your acount again now it has been withdrawn, but why would you have removed it ?

When in the UK it just sits on the acount doing nothing as you are using your standard allowance in the UK, it only works when you are roaming

Once you had it on your acount you could have left it there and it would have simply ensured you paid £2/25mby per day when roaming on the continent on any occasion you traveled there

[Higgins1991]

As stated in my last comment I am referring to the 10 pounds a month option which offered 25mb a day and not the 2 pounds a day option. Obviously I would only ever add this monthly option to my account before I went away because it would be a waste of 10 pounds a month while in the UK as I have inclusive UK data.

[RJMS]

I have had this facility (or it's predecessor) for some years. This morning by chance I happened to check the text messages on my 3G wireless router and was informed that I would now be being charged 69.6p per MB - so 100Mb would cost me about 8.5 times what it used to. After a frustrating half hour call to Customer Services who basically told me that thta was the dea,l take it or leave it and a further 43 minute web chat I finally established that I needed to "activate" this pack despite it having worked perfectly for the last 3 days since I arrived in Portugal.

I wonder how many other people are surfing the web in blissful ignorance of this apparent change of poilicy only to get a big shock when they get their next bill

[Noetic]

I currently have a contract that includes Data Traveller, indeed this is the sole reason why I picked Vodafone over any other provider, as I spend some time abroad each year where my family live.

Can someone please drop me an email so we can figure out how the recent changes affect my account? Do I still need to opt into Euro Traveller? I refuse to pay £3 a day for something which is included in my contract!

[drey_p]

HI Noetic

As you have Data Traveller already included in your account for the time being you will continue to get your data as you currently do.  If you opt into EuroTraveller - you will loose your Data Traveller.  There is quite a good list of FAQ's here.

The key change with affect from today is that call charges in Europe are dropping:

                                                   Until 30 June 2012                                                                              From 1 July 2012

Making a call                            36.6p a minute                                                                                       28.8p a minute

Receiving a call                        11.5p a minute                                                                                       7.9p a minute

Sending a Text                         11p a text                                                                                              8.9p a text

[DaveCD]

Hi hellawi and wedgy3

Thank you for your post and a very warm welcome to the eForum.

We are unable to add Vodafone Passport back onto Pay Monthly accounts however so we can investigate this for you please follow the Private Message and either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[Flyingfemme]

I have passport and free data traveller on my phone.......today I got a message about Euro Traveller and data charges. Three hours later I gt the usual text about 25mb free data today. So which is it? Do I guess? Just how bad are Voda's systems?

[DaveCD]

Hi Flyingfemme

Thank you for your post and it is great to see you.

Please take a look at our EuroTraveller FAQ's.

Many Thanks

DaveCD

eForum Team

[Flyingfemme]

Hi Dave. I've looked and I still don't understand it all. The phone help say one thing, the forum says something else. I may just give up on mobile phones. It's way more effort than reward these days.

[DaveCD]

Hi Flyingfemme

Thank you for your posts and I am sorry you feel this way.

There has been some fantastic support from drey_p (thank you).

If you have Data Traveller included in your priceplan then this will remain (as you mention you have) however if you opt in to EuroTraveller this will be removed, if the Data Traveller was added to your plan as an additional service this will no longer remain.

If you have any further queries please do not hesitate to post.

Many Thanks

DaveCD

eForum Team

[Flyingfemme]

And how, exactly, would one know if it was "included" or "added"?

Serious question as I have no written contract. data traveller is/ was free for contracts (maybe business accounts only?) that cost £40 a month or more. My bill has about 8 different items each month so who knows what is included, added or a gratis bung?

[aadshead]

When I took out my contact a couple of months ago I had a feature called 'Data Roaming Europe Monthly'. This was included in my tariff and gave me 25MB of daw usage for free per day in Europe. In the last couple of days I received a text saying that Vodafone EuroTraveller was being introduced on 1st July which gave me access to my UK allowances for £3/day. By my calculations this will cost me ~£90 a month for something that was originally part of my tariff. I understand that it includes other benefits such as inclusive calls and texts but I don't use these abroad and it was specifically the 25MB of daily data I used and benefitted from. On calling Vodafone today I was advised that as a "free" part of my tariff the 'Data Roaming Europe Monthly' could be removed at any point according the their T&C's. I specifically selected the tariff that I chose because of the data feature and at no point during the sales process was I advised that it could be removed at any point. Unfortunately I am now in the middle of a European trip and this is costing me more with immediate effect. I am pret appealed by the way Vodafone have implemented this running roughshod over customers' existing agreements and trying to pass off this new tariff as much more beneficial. In all honesty, I'm not sure why I'm that surprised as Vodafone managed to ###### up the original tariff at the time of purchase so I had a month long battle to get it corrected from the outset. Maybe someone from Vodafone could contact me to discuss the above withs view to putting me back on my original terms and not leaving me out of pocket.

[drey_p]

Hi there aadshead

As far as I am aware - as long as you don't remove your European Data Traveller by opting out of it or signing up to Eurotraveller it will remain on your account. Here is a link to the Terms and conditions for Data Traveller and I think that the first point is applicable to your situation:

From the 01 July 2012, due to the introduction of Vodafone EuroTraveller, pay monthly and business customers are no longer able to opt in to Vodafone Data Traveller (Data Traveller). Pay monthly customers who have Data Traveller included in their price plan will remain opted in unless they choose to opt out. By choosing to opt out customers will not be able to opt back in to Data Traveller.

One of the eForum Team will be able to take a look at your account to confirm that it is still there for you, but from what I can see - it shouldn't be removed.

[jameswild89]

Hi,

I work away for 3weeks out of every month and used to have an add on package of mobile data while abroad and this was £10, which was fine by me and worked perfectly,

Now Vodafone the shower of....have changed these and are now going to start charging me £3 a day which is outrageous, so instead of £10 per month its going to be £63, basically robbing me even more,

Does anyone know of any other similar packages to the one i used to have which i could use whilst abroad for work?

Thanks,

[ThorstenRB]

I feel your pain, I'm in exactly the same situation (down to Vodafone ######ing up my tariff in the beginning, maybe that's company policy, too?) - I have escalated my problem with customer support and should be hearing back within 48 hours. The difference is a whopping £80/month, an 800% increase - totally unacceptable. I have just learned about CICAS and have the feeling I may have to become familiar with their services. :-(