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Rank 1: Guest
Posts: 2
Registered: ‎12-07-2013

Extra 1GB Mobile Internet



I used all my data allowence up in one month and I recieved a text from Vodafone asking me whether i wanted an extra 1gb data allownece for £5 extra. I text back "Accept" but then realised this adds an extra 1gb every month which requires me to pay an extra £5 a month. I would like to cancel this extra 1GB mobile internet data as I don't need it and go back to my oringinal monthly price plan. I would like this to be sorted online rather than by phone.


Thank you.

Message 1 of 4 (1,486 Views)
Rank 50: Grand Master
Posts: 12,805
Registered: ‎13-10-2009

Re: Extra 1GB Mobile Internet

Hi there


If you would ike this sorted out online, you can do so via the Live Chat option.  Simply click on the Contact Us link at the bottom of every page and select the Live Chat link.  The quickest way would be over the phone by calling 191.


The eForum Team can assist you but will take a little longer to respond so please be patient and they will drop you a Private Message just as soon as they can.

Has my post helped you? If so please click the Thumbs Up button!
Message 2 of 4 (1,480 Views)
Rank 1: Guest
Posts: 2
Registered: ‎12-07-2013

Re: Extra 1GB Mobile Internet



May i have eForum team drop me a private message? as the live chat option is currently off. I do appreciate it.


Message 3 of 4 (1,454 Views)
Tech Team
Posts: 6,145
Registered: ‎13-01-2010

Re: Extra 1GB Mobile Internet

Hi syedharith92


We can take a look at this for you, just get in touch here :smileyhappy:.





I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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