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[yateseyd1991]

Hi, I recently tried to sign up to a 12 month sim only contract for my iPhone 4 for £15 p/m, but for reasons I cannot understand I failed the credit check. I was advised to check my credit rating via Experian, and found that I have a perfect rating of 999, never paid a bill late, no outstanding debts, no current Vodafone contracts and plenty of money in my direct debit account. I have a steady income and have been living at the same address for 17 years. I was hoping to join many of my close family members on Vodafone contracts as this would save me a lot of money, and also provides a much better signal coverage in my area than O2.

I have sent many emails and made many calls to Vodafone, and none of the responses I recieved have been remotely helpful, so does anyone on here have any idea how I can sort this out or have this decision reviewed?

[burnduck]

i have almost the same problem with you
i'm wondering if you see any vodafone searches on your experian credit report, because i was told by experian they (vodafone) didn't even go thorough my file before rejecting me

[colk]

Hi

I had exactly the same, tried speaking to vodafone and they just put me in the direction of experian.  I am a credit expert customer and can see searches that have been completed vodafone was not there but they did not want to know. 

I don't know if like me you placed the order online? I then spoke to the sales and re did it over the phone and it went through without a problem.  When they did the search they must have entered something wrong......

Colin

[Vampfy]

Kudos Colin, I was about to suggest speaking to the sales guys on the phone!
There appears to be a problem with the online system, I have heard many many tales of it failing people that can pass successfully over the phone, or even failing people that want a new line that have a contract limit of 6, and only having 2 active! Makes no sense! Certainly something that needs to be addressed by the online support team.

[yateseyd1991]

Hi Colin, I went in store to try and start a contract, I also tried online and was told I could not apply again for 3 months due to the failed credit check??? In response to thers, I can see the check on my credit report, not sure what they saw that made them make their decision. Has anyone else successfully overturned a failed credit check?

[Woody]

Hi yatesyd1991,

I have sent you an email asking for a few quick details. If you can reply to that for me, then I will see if I can find out anything more for you.

Woody

eForum Team

[yateseyd1991]

Thanks Woody, but after more emails and more replies - all from different employees, I have been told that nobody can help with the situation, and I am back to square one, would be great if I could sort this contract out, I'm getting fed up of the poor O2 signal in my area

[Martin · Accepted solution]

Hi yateseyd1991

I have just picked this up and have been able to sort this out for you. I have just sent you an email giving you all of the details.

If you have any questions, please reply back to that and I am sure that I can help again

Martin

eForum Team

[georgeyzli]

To whom it may concern,

I am currently a customer of O2 working in the HSBC tower in Canary Wharf, which you probably better than me that Vodafone had better coverage than other operators. Therefore I have wanted to switched from O2 to Vodafone. Yet I am writing this letter regarding a decline of credit check that I believe is due to negligence of a staff in Carphone Warehouse, who mistakenly input my date of birth when he tried to perform a credit check on me. I had performed a credit report with Experian myself with a result of 870/990, or percentage wise beter than 62% of UK population, which confirmed my thoughts.

I am quite keen to have a sim only contract with Vodafone as it's annoying to have bad signals...please get back to me on this. I am sure that I can proof that I am more than capable of and has always got an track record of paying my bills on time/in full.

Thanks

George

[James]

Hi Georgeyzil,

Welcome to the Vodafone eForum from all of the team.

I'm sorry to hear you have been declined especially if these are the circumstances, not to worry though as I will send you a quick email to the address that you have used to register with us, please reply to this with as much details as possible including your PAC if you wished to transfer your number to us and we will take a look into this for you.

James

eForum Team

[yateseyd1991]

Many thanks Martin for your help with the matter, all sorted and enjoying a great signal on my new Vodafone contract

[petermitchell]

 I seem to be having the same experience.

I have been trying to move my account from O2 to Vodafone.

Unfortunately I seem to be failing Vodafone's identity and credit checking procedures.

Yesterday their representative, Sabrina, told me that it was the information obtained from Experian that was causing the problem.

I have contacted Experian and they confirm that my credit rating is excellent.  Furthermore no searches have been made against my name since October last year.  So was Sabrina lying or just mis informed?

Today Vodafone's representative, Barry, told me that it was information held by Vodafone that was the cause of the problem, and not Experian.

If Vodafone are holding information about me then under the terms of the Data Protection Act 1998 I am entitled to see it.  Unfortunately the Credit Liaison department is, as Barry described it, 'non customer facing'.  I find it absurd that a  department within one of the worlds largest telecommunication companies is not contactable by phone!

[Wayne]

Hi

Hi petermitchell and welcome to the eForum

Thanks for your post here. I’m sorry to hear of all the problems you have been having with this. I appreciate how frustrating this must be for you.

So that we can look into this for you I’m going to send you an email over to the email address that you have registered with. All you need to do is hit reply and fill in all the information it asks for. We’ll then get back to you as soon as possible

Thanks

Wayne

eForum Team

[Yolina]

@ georgeyzli: if you're after decent coverage around the Wharf, Vodafone certainly isn't it!  To be fair, the coverage *would* be good if they didn't suffer from 'capacity issues' which people have been complaining about for some time.  Your phone will probably show a full signal but if you have the bad idea of trying to use it, then you won't get anywhere.  There are several threads on the subject, including this one: http://forum.vodafone.co.uk/t5/Network/Coverage-Canary-Wharf/m-p/686097

Oh, and now that I am no longer a VF customer and with another network, I finally have a usable signal at Canary Wharf during daytime

[Byron123]

Im also having the same problem and im an existing customer who has never been late or missed a payment.
Ive also checked my credit report on experien and its fine.
I only wanted a sim only iphone contract.
Can you help

[James]

Hi Byron123,

Welcome to the Vodafone eForum and many thanks for you post.

To be honest when it comes to a credit check that is failed there isn't much that the eForum team can do however in the first instance i would advise checking your credit file which I can see that you have done, then emailing our credit liaison team on credit.liaison@gb.vodafone.co.uk

These are the team who will be able to look at the reason for the fail and also change the decision if possible.

If you can drop them a quick email and let us know if you don't hear anything back in a couple of days.

James

eForum Team

[M_Tolman]

As with many other people on this forum I am having the same issue and need some urgent help, as I am only in the UK between 19-21 of May to pick up my new phone.

I have also emailed credit.liaison with the following...

With reference to Order number: o235820598

As recommended by your sales team I have just reordered a phone contract with you for a HTC sensation. Recently I was rejected when you checked my credit rating with Experian. However I believe there was an error last time - I have been in contact with the credit checkers at Experian (again as recommended by your colleges) and I have a rating of 997 out of 999 - near perfect. The only issue I can see is that Experian shows me as a non registered voter, this is an error within their system as I have a military address - I have confirmed with the borough council of Kings Lynn and Norfolk that I am registered, my elector number is WE1-1066.

For completeness here is my previous order number that was rejected: 

o234534908#6343253]

Requested action: Both orders have now been rejected. Please can you reopen and sent one of them to my address ASAP - as I am in the military and serving abroad - I will only be in the UK to pick up my new phone on the 19,20 and 21st May - which should have been ok if the original orders were accepted.

Thanks

Please get back to me asap, so that I know the issue has been sorted

[Dave]

Hi M_Tolman,

The credit checks are, as you've hinted here, very black and white, which is great from a protection perspective, but not so great if there is something amiss.

I'm going to pop you an email so we can try and sort this for you as quickly as possible. Please reply back with the requested details and we'll do everything in our power to get this sorted within your available timescale.

Dave

eForum Team

[cazam]

Help

Trying to move from O2 to Vodafone and I'm not getting a good vibe

applied for two numbers to be transferred from O2 and this evening got credit check verification

saying congratulations passed. Fantastic now waiting for my new Galaxy s2.

15mins later got another text which is now telling me I failed the credit check.

On further investigation I relised it was the second order I had made that had failed.

How can I pass one and then fail the other?

I have never failed a credit check in my life and I can't see any reason I would, in relation to my earnings against outgoings.

I can only imagine the details have been added incorrectly on the second number which has caused the issue.

Can anyone from Vodafone provide a solution

Many Thanks

Chris

[Vampfy]

I can explain how it's possible to fail one and not the other - Vodafone do the check and deem how many lines it would be safe for them to allow you to have, in this case its just the one. I don't know how they concluded that, but that's what's happened. I suggest contacting the credit liason team via email as suggested by James to other members of the forum. Their email is credit.liaison@gb.vodafone.co.uk