19-04-2011 07:05 PM
Hi, I recently tried to sign up to a 12 month sim only contract for my iPhone 4 for £15 p/m, but for reasons I cannot understand I failed the credit check. I was advised to check my credit rating via Experian, and found that I have a perfect rating of 999, never paid a bill late, no outstanding debts, no current Vodafone contracts and plenty of money in my direct debit account. I have a steady income and have been living at the same address for 17 years. I was hoping to join many of my close family members on Vodafone contracts as this would save me a lot of money, and also provides a much better signal coverage in my area than O2.
I have sent many emails and made many calls to Vodafone, and none of the responses I recieved have been remotely helpful, so does anyone on here have any idea how I can sort this out or have this decision reviewed?
Solved! See solution
19-04-2011 07:16 PM
i'm wondering if you see any vodafone searches on your experian credit report, because i was told by experian they (vodafone) didn't even go thorough my file before rejecting me
19-04-2011 08:41 PM
I had exactly the same, tried speaking to vodafone and they just put me in the direction of experian. I am a credit expert customer and can see searches that have been completed vodafone was not there but they did not want to know.
I don't know if like me you placed the order online? I then spoke to the sales and re did it over the phone and it went through without a problem. When they did the search they must have entered something wrong......
19-04-2011 08:47 PM
There appears to be a problem with the online system, I have heard many many tales of it failing people that can pass successfully over the phone, or even failing people that want a new line that have a contract limit of 6, and only having 2 active! Makes no sense! Certainly something that needs to be addressed by the online support team.
19-04-2011 10:33 PM
Hi Colin, I went in store to try and start a contract, I also tried online and was told I could not apply again for 3 months due to the failed credit check??? In response to thers, I can see the check on my credit report, not sure what they saw that made them make their decision. Has anyone else successfully overturned a failed credit check?
25-04-2011 12:38 PM
25-04-2011 01:28 PM
27-04-2011 09:53 PM
To whom it may concern,
I am currently a customer of O2 working in the HSBC tower in Canary Wharf, which you probably better than me that Vodafone had better coverage than other operators. Therefore I have wanted to switched from O2 to Vodafone. Yet I am writing this letter regarding a decline of credit check that I believe is due to negligence of a staff in Carphone Warehouse, who mistakenly input my date of birth when he tried to perform a credit check on me. I had performed a credit report with Experian myself with a result of 870/990, or percentage wise beter than 62% of UK population, which confirmed my thoughts.
I am quite keen to have a sim only contract with Vodafone as it's annoying to have bad signals...please get back to me on this. I am sure that I can proof that I am more than capable of and has always got an track record of paying my bills on time/in full.
29-04-2011 12:12 AM
Welcome to the Vodafone eForum from all of the team.
I'm sorry to hear you have been declined especially if these are the circumstances, not to worry though as I will send you a quick email to the address that you have used to register with us, please reply to this with as much details as possible including your PAC if you wished to transfer your number to us and we will take a look into this for you.
06-05-2011 02:03 PM
I seem to be having the same experience.I have been trying to move my account from O2 to Vodafone.Unfortunately I seem to be failing Vodafone's identity and credit checking procedures.Yesterday their representative, Sabrina, told me that it was the information obtained from Experian that was causing the problem.I have contacted Experian and they confirm that my credit rating is excellent. Furthermore no searches have been made against my name since October last year. So was Sabrina lying or just mis informed?Today Vodafone's representative, Barry, told me that it was information held by Vodafone that was the cause of the problem, and not Experian.If Vodafone are holding information about me then under the terms of the Data Protection Act 1998 I am entitled to see it. Unfortunately the Credit Liaison department is, as Barry described it, 'non customer facing'. I find it absurd that a department within one of the worlds largest telecommunication companies is not contactable by phone!
08-05-2011 06:25 AM
Hi petermitchell and welcome to the eForum
Thanks for your post here. I’m sorry to hear of all the problems you have been having with this. I appreciate how frustrating this must be for you.
So that we can look into this for you I’m going to send you an email over to the email address that you have registered with. All you need to do is hit reply and fill in all the information it asks for. We’ll then get back to you as soon as possible
08-05-2011 05:44 PM
@ georgeyzli: if you're after decent coverage around the Wharf, Vodafone certainly isn't it! To be fair, the coverage *would* be good if they didn't suffer from 'capacity issues' which people have been complaining about for some time. Your phone will probably show a full signal but if you have the bad idea of trying to use it, then you won't get anywhere. There are several threads on the subject, including this one: http://forum.vodafone.co.uk/t5/Network/Coverage-Ca
Oh, and now that I am no longer a VF customer and with another network, I finally have a usable signal at Canary Wharf during daytime
10-05-2011 06:37 AM
Ive also checked my credit report on experien and its fine.
I only wanted a sim only iphone contract.
Can you help
11-05-2011 01:37 AM
Welcome to the Vodafone eForum and many thanks for you post.
To be honest when it comes to a credit check that is failed there isn't much that the eForum team can do however in the first instance i would advise checking your credit file which I can see that you have done, then emailing our credit liaison team on email@example.com
These are the team who will be able to look at the reason for the fail and also change the decision if possible.
If you can drop them a quick email and let us know if you don't hear anything back in a couple of days.
16-05-2011 05:30 PM
As with many other people on this forum I am having the same issue and need some urgent help, as I am only in the UK between 19-21 of May to pick up my new phone.
I have also emailed credit.liaison with the following...
As recommended by your sales team I have just reordered a phone contract with you for a HTC sensation. Recently I was rejected when you checked my credit rating with Experian. However I believe there was an error last time - I have been in contact with the credit checkers at Experian (again as recommended by your colleges) and I have a rating of 997 out of 999 - near perfect. The only issue I can see is that Experian shows me as a non registered voter, this is an error within their system as I have a military address - I have confirmed with the borough council of Kings Lynn and Norfolk that I am registered, my elector number is WE1-1066.
16-05-2011 06:02 PM
The credit checks are, as you've hinted here, very black and white, which is great from a protection perspective, but not so great if there is something amiss.
I'm going to pop you an email so we can try and sort this for you as quickly as possible. Please reply back with the requested details and we'll do everything in our power to get this sorted within your available timescale.
17-05-2011 11:37 PM
Trying to move from O2 to Vodafone and I'm not getting a good vibe
applied for two numbers to be transferred from O2 and this evening got credit check verification
saying congratulations passed. Fantastic now waiting for my new Galaxy s2.
15mins later got another text which is now telling me I failed the credit check.
On further investigation I relised it was the second order I had made that had failed.
How can I pass one and then fail the other?
I have never failed a credit check in my life and I can't see any reason I would, in relation to my earnings against outgoings.
I can only imagine the details have been added incorrectly on the second number which has caused the issue.
Can anyone from Vodafone provide a solution
18-05-2011 01:10 AM