Pay monthly services

[lmo1992]

I have had an extra unauthorised account added to my name and I was told I would be contacted within ten days by the Vodafone fraud team. It has been at least 2 weeks until I contacted them about this and I know unless I get in touch they will make me pay this contract too. Is there any way for me to get in touch with them?

Regards

[NIghtFalcon]

Call 191 ASAP and let the adviser know your problem and ask to speak to the Fraud team.

[lmo1992]

There doesn't seem to be an option on that 191  number relating to the issue of mine. 

[NIghtFalcon]

Just go to billing and ask them.

[James]

Hi lmo1992,

Can I ask if you have managed to get an update on your fraud case?

If not, please follow the instructions on the PM that I have sent you and one of our team will be able to chase this up for you.

You can find your PM inbox here.

James