Pay monthly services

[Hi-lo]

Hello,

I have posted elsewhere but getting no replies as yet. I need someone to take control of this!

I ended my contract earlier that was due to end in March, I called Vodafone to confirm that a final bill would be sent to me on 20th Feb. I have recieved that bill, paid the amount due now yesterday and as instructed I will pay the remainder by 6th March.

For a while now I have been getting constant calls and texts from FPC debt collections demanding details all of which I refused to give until today as I'm getting sick to death of it. I was accused of lying by someone who was extremely arrogant and didn't listen to me at all, saying things I didn't even say.

Needless to say I'm REALLY pee'd off at the present time. I was told that they sent me a bill which I haven't recieved as far as I'm concerned I owe them nothing. They say I owe an extra 14pounds. I rang Vodafone, the lady said the payment isn't showing up on my account yet but the debt hasn't been passed on and to ignore the calls.

I rang FPC they said they won't take my details off their accounts,  customer services will know nothing about it and I will have to ring the Vodafone collections department, there isn't a number for them.

How come one department will have all the details of my account, yet another have different information?? I have just ignored yet another call from FPC as I can't be bothered dealing with them, they just don't listen. I paid the amount due now via online banking, the money has left my account but FPC are insisting that I owe them, Vodafone say otherwise. What am I supposed to do???

[Hi-lo]

t to clarify I haven't paid FPC anything I paid Vodafone as usual, the customer rep said that's what I should continue to do.

[Hi-lo]

If anyone has the number for the collections department at Voda I'd appreciate it!

[_365_]

Its strange that this company are contacting u about a debt, if you still have account with Vodafone - from what i read u have put your notice in...is your number still live or has it been disconnected? if its still live and you have called 191 on it then you cant "owe" money...if u owed vodafone money they arent gonna keep your number active - if you only got a bill direct from vodafone on 20th of this month then this company should not have any of your details.

[biffo1963]

You are going the right way about this.  Ignore FPC at least until you have spoken to Collections ( ask for them when you call 191 )  - don't answer FPC's calls and don't ring them.   Never deal with debt collectors unless or until you are certain that you DO owe the money !

[Hi-lo]

Hi, no I'm not with Vodafone anymore, my contract would have been up in March but I ended it by porting my number to o2 the end therefore is 19th January.

The pratt at FPC reckons that a letter from them got sent to me 8 days ago, yet another pratt from FPC told me that the case was passed to them 8 days ago. Can't even get the stories straight. I rang Vodafone again and asked to be passed to Collections department, waited five minutes and got passed to an entirely different department. Didn't have the patience to deal with them for much longer.

I don't want this FPC to put a blot on my file, especially considering my debt is with Voda. It's so annoying, all I wanted was my final bill, pay it and that be that. Instead I've got these idiots calling me all the time. I'm just going to play fart noises or put my phone next to the TV next time they ring. Had enough!!

[_365_]

As its gonna need someone to have a look at your account details, you'll need to wait til a voda bod comes along (they do work "first come first served" so have a little patience) The collections department is likely a 9-5 so may be Monday before they can look at resolving for you.

make sure you subscribe to this thread, then you will know when they have responded

[Hi-lo]

Nice one, I hope someone does get in contact. I'm mainly worried about what this FPC are going to carry on doing. They are completley uncooperative, I have to say that Vodafone would be very wise to disassociate themselves with this company. Vodafones customer service is great where as FPC are at the other end of the scale in every way possible!

[Wayne]

Hi Hi-lo

Thanks for your posts here. I appreciate how frustrating and annoying this must be for you. So that we can have a look at this I’m going to send you a private message that explains how to get into contact with us.

You can find your PM inbox here

Thanks

Wayne

[Hi-lo]

Cheers Wayne

I have done what you instucted and I'll wait for a reply. Hopefully i'm getting somewhere. Been quiet on the weekend expecting a full barrage of phone calls from FPC tomorrow starting with a text at about 8:30.

[Hi-lo]

hi, I missed a call from your team. Left a message and told to reply to email in the next 30 mins, I was unable to do that. I have replied since but nothing has happened. The calls and texts from FPC have started up again first just one call now 3/4 a day plus texts. The remaining balance for my final bill is due soon, I want to know if the other money I paid has been recieved. Wish I could still log on and see whats going on!!!

[Hi-lo · Accepted solution]

Hi, Thank you to your E-forums team. Everything is sorted now. I don't have the name of the lady that helped me but she was very helpful and listened to what I had to say. The only problem I had all along was with the company FPC NOT Vodafone!

Thanks again

[Andy]

Hi Hi-lo,

Many thanks for the update that your query is now resolved, it's great news

I'll make sure your feedback is passed back, and if you have any questions in the future, you know where we are.

Thanks

Andy

Moderator

[arletta898]

Hi

I am having a similar issue to the one outlined above.  FPC are harassing me for payment of a Vodafone bill which I do not owe.  I have had this confirmed verbally to me over the phone by Vodafone, and have explained this to FPC on the telephone, but they fail to acknowledge that there is no debt owing.

Please can someone at Vodafone Collections or Customer Support please look into this as a matter of urgency and contact me and FPC to resolve this issue.

I look forward to a prompt response.

Thanks

[pigfarmer]

You are protected from harassment by debt collectors etc. under

Section 40 of the Administration of Justice Act 1970 AND 

The Protection from Harassment Act 1997

just Google harassment by debt collectors

[Lee]

Hi there arletta898,

Thanks for your post. We'll need to have a look at your account to be able to resolve this one.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee