27-03-2012 11:10 PM
27-03-2012 11:47 PM
I was right with you up to the point you used SCAM as a description of the service.
I wouldn't be shocked at being charged for an off-network service at reasonable data rates... that is what a suresignal is for if you have poor service at home.
As you have not said what kind of usage has racked up this kind of bill, it is best left in the hands of the tech team who will be able to look at the account and advise accordingly.
There is no obligation to tell people what they are using on a contract, as they know the limits and costs of the deal, and various tools will report usage... I know i'd get ###### off with a daily phone call saying "you have used 23 minutes, 12mb of data and 0 txts today" every day
28-03-2012 12:02 AM
28-03-2012 01:04 PM
28-03-2012 01:33 PM
Unfortunately the onus of responsibility falls with your son. Vodafone have a responsibility to provide the means to monitor the usage, if this is neglected then any bill incurred is soley down to the user of the phone.
As for Vodafone keeping "shtum", All mobile networks are set up so that they could still run at a hefty profit even if every single customer kept within the allotted allowances. So ideally that would be the preferred scenario for the industry, as it would mean that customers wouldnt be calling to dispute bills etc, which in turn means less staff can be employed meaning less expenditure on wages etc. So in short, it's not about Grabbing the pennies, If a customer chooses to exceed their allowances, that is the customers choice alone.
Think about it, if a builder is doing a wall and says it'll cost £300, the customer says can you make it 2 levels higher for an extra £100, they wont say no, and neither would you?
28-03-2012 06:45 PM
I’m sorry that you have found yourself with a high unexpected bill for out of bundle charges.
When it comes to high out of usage charges we will normally notify customers when they hit a certain limit however, the longer that a customer has been with us and the larger bills that they have had during the time with us will usually mean that the flag for the charges is higher.
However so that we can take a look at the bill for you o make sure that all of the charges are correct and discuss your options directly with you I have sent you a PM with our direct contact details, please follow the instructions on the PM and one of the team will be able to look at this for you.
You can find your PM inbox here.