12-09-2009 04:32 PM
Hello all how do i cheack the amount of mins and texts i have on my contract phone
If you have a new contract, your account may yet not be on the system.
If you have online billing, you can get all the information from 'my account'. The 44555 free text will give you your remaining minutes and last bill date.
Customer Services (191) are always very helpful.
12-09-2009 04:32 PM
Thanks for your post on the eForum. Help with your question can be found at the below link.
How can I check how many minutes I have left.
If this doesn’t answer your query then please let us know and we’ll get a member of the eForum team to further investigate this for you.
19-01-2010 10:30 AM
Thats a very good question!
The pay as you go network has an added part called the PAM which tells the network if you have credit or not. So, you make a call and your phone connects to the PAM which checks if you have enough credit and then auth's the call. So the pay as you go network needs to be in real time to cope with this issue.
The Contract billing system works slightly differently. The billing files are sent to the the billing system in 10MB chunks from the MSC (Switching Centre) and the calls are then processed over night.
This is why there is a difference in times between Pay as you go and Contract. The reason why you may see a 72 hr delay is that sometimes it takes longer than one night to process all of the data, on especially busy days like results day or New years.
I hope this clears things up for you
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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19-01-2010 11:54 AM
19-01-2010 04:02 PM
Never going to return to Vodafone. Contract is nearly up so going to a different company probably T-Mobile or O2.
22-01-2010 05:04 AM
I am sorry to hear that you feel so dissatisfied with the service you have received from December 2009 onwards. Can I ask, did you report this fault with our network support for them to investigate? The reason why I ask is because unless we are made aware of it, we wouldn't be aware of it and so the issue may be prolonged.
I finally want to say thank you for your post, it's just a pity we won't be seeing you around the forum for too much longer.
All the best,