03-02-2012 04:18 PM
03-02-2012 04:49 PM
Thanks for your post about getting in touch with the Fraud Team.
We can help with this and so we can get the ball rolling I have sent you a private message that can be accessed from the provided link.
Please follow the instructions on how to get in touch and we'll be with you as soon as we can.
03-02-2012 05:01 PM
You have already posted around this and can be found here and also have other threads currently open on the forum.
Please do not spam the forum as this is against the forum T's&C's and is something you agreed upon when registering with the eForum.
As soon as a member of staff is available they will be in touch.
28-03-2012 01:54 PM
07-07-2012 07:37 PM
The Fraud team do not have a direct contact number, but we can take a look iinto what's happening and check on any progress for you.
I'll send you a PM so we can get to your account.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
26-11-2012 04:58 PM - last edited on 27-11-2012 01:35 PM by Matt
::::: SOMEONE HELP! VODAFONE WONT :::::
We absoluptly have to complete a mortgage application this week (beginning 25/11/2012) and we're fine - everything is in place and there is no chain BUT I'M BLACK LISTED BECAUSE OF VODAFONE. Someone took out a contract in my name a year ago and I've got a years 'bad debt' against me.
What can I do?
I had to sort this out a year ago - and I thought it'd finished (note: I had to contact vodafone several times and write a letter in the end).
First line support take an hour before you get cut off. I cant get through to someone who actually understands (cares?) - as I'm not a customer (ironically I lost £17k in shares when Chris Gent didnt pay dividends - so this is a kick in the balls from a company who owes me).
The mortgage offer expires this week (Friday 30th/No/2012- and after that it goes up significantly.
Vodafone said they'd written me a letter (last Friday) - but it hasnt arrived.
So why would I trust them to sort this out - they cant even write a letter!
Potentially vodafone could cost us £749/month for the first two years and significantly more after that.
AndyWhite007 (licence to kill)
27-11-2012 02:00 PM
I'm sorry that this wasn't been sorted for you previously.
I can see from the email address on your eForum profile that Customer Services got back to you earlier today to advise that things were now amended and should be fully refreshed within 48 hours.
Let us know if you need any further help.
18-03-2013 03:59 PM
I have recently tried applying for a credit card but have been decline due to my credit report. Last year I had multiple fraudulent mobile contract accounts taken out in my name by multiple different mobile service providers, which have been settled and closed, but yet they still appear on my credit report. I am emailing you to get the fraudulent Vodaphone account removed of the system and off my credit file. Please contact me by email or on the number below if you require anymore information. Please get back to me as soon as possible.
19-03-2013 12:30 PM
Good Afternoon jpg10,
We'll be happy to look into this for you.
Please follow the instructions in the private message I've just sent you. Once we have your email a member of the team will be in touch.
You can find your PM inbox here.
31-03-2013 02:48 PM
I received a bill for a contract i did not have, it is now effecting me getting credit everywhere else. I contacted the money collection company and they said it was a mistake but still there is something not right. I have registered and paid for Experian to check out my credit score etc and it shows an address linked to my previous address after the date i moved house for a vodafone contract in my name. Who can i contact to help and stop this but also to have it removed as a bad debt for myself. This is causing me many problems, i have all the address info etc but need help to sort it out,,,,, PLEASE.
31-03-2013 02:55 PM
Thanks for your post here.
You don’t need to worry as we can get this investigated for you.
Simply follow the instructions on the PM that I have sent to you and one of our team will be in touch to get the ball rolling on this.
You can find your PM inbox here.
09-04-2013 06:50 PM
i need help in contacting the fraud team. i have an unauthorised upgraded price plan on my account. also, my personal details had been changed. as a result i have informed the police as i believe my identity has been stolen. vodafone have been informed about this, but i am not very confident that they fully undersdtand the seriousness of this. i would like to speak to the fraud team, but need a contact number, please help.
10-04-2013 10:26 AM
Hi there indyana27,
Thanks for posting.
We won't be able to put you in contact with the Fraud team while an investigation is in progress. We'll give them a nudge for you though.
I'm sure you can understand because of the sensitive nature of the crime, we have to be very careful to ensure your details are as safe as possible.
Please click here to send us your details and we'll be in touch.
03-06-2013 03:54 PM
hi there how do i contact vodafone fraud team, i have been a victim of fraud and i have gone throught all the things that have been needed to do when a victim of fraud. i have tried to contact vodafone but there line is off. please can you help
08-07-2013 04:59 PM
I need some assistance. Back in November 2012 my son received a letter from a debt collection agency acting on behalf of Vodafone. We concated both companies and reported the action as a fraud as my son had not taken out any contract and had his bank details etc stolen last summer. Time went on and each time we called Vodafone kept saying that they would send of a declaration form which we never received. After the third time of requesting this we finally received a form which my son completed and returned back in March. We have also received assistance from Experian and I recently contacted them as Vodafone's fraud department never give out phone numbers on their letters etc. to see if there was any progress as it's now been three months since the form was sent back.
The response I got back was that Vodafone claim we never sent the form back so are liable for the amount. I've got news for Vodafone, it was sent back via recorded delivery and I have the name of the person who took the post in. SO YOU HAVE RECEIVED IT VODAFONE !!
I know staff from Vodafone monitor this board, so I would aske them to PM me the telephone number of the fraud department so I can talk to an english speaking agent and get this matter resolved ASAP. If not then the local BBC radio station will be contacted and the matter passed to their watchdog team as this just isn't acceptable
09-07-2013 11:23 AM
Our fraud team don’t have a customer facing inbound phone number for you to call.
If you contact our team here, we can get everything escalated to them for you.