Pay monthly services

[NeilKielty]

2 un-authorised contracts have appeared on my account, I called Vodafone who have passed it on to there "Fraud Team". Since then an additional un-aauthorised upgrade has appeared. Vodafone seem very shy progressing the claim and giving over contact details for the Fraud Team. Do they exist? How long will it be till I am contacted?(once all my money is taken) Probably not even a fraud case but a major hickup in vodafones system or more likely human error by a pleb. Oh well Watchdog here I come, oh and lets cancel that diect debit.

[Lee]

Hello NeilKielty,

Thanks for your post about getting in touch with the Fraud Team.

We can help with this and so we can get the ball rolling I have sent you a private message that can be accessed from the provided link.

Please follow the instructions on how to get in touch and we'll be with you as soon as we can.

Cheers,

Lee

[FranBarnbrook]

You are not the only one and I have been trying to get my money back for months...hope you do better than I did

[Matt]

Hi FranBarnbrook

You have already posted around this and can be found here and also have other threads currently open on the forum.

Please do not spam the forum as this is against the forum T's&C's and is something you agreed upon when registering with the eForum.

As soon as a member of staff is available they will be in touch.

Thanks

Matt

Moderator

[Nimrita]

I am also having a similar problem and would like contact details for the fraud department please.

Nimrita

[DaveCD]

Hi Nimrita

Thank you for your post and a very warm welcome to the eForum.

So we can assist you with your query please follow the Private Message that I have sent to you and we will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[medical]

How do I contact the fraud department, i have recieved recent news that my contract is under investigation and a little worried to what has happened

[Dave]

Hi medical,

The Fraud team do not have a direct contact number, but we can take a look iinto what's happening and check on any progress for you. 

I'll send you a PM so we can get to your account.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[AndyWhite007]

::::: SOMEONE HELP! VODAFONE WONT :::::

We absoluptly have to complete a mortgage application this week (beginning 25/11/2012) and we're fine  - everything is in place and there is no chain BUT I'M BLACK LISTED BECAUSE OF VODAFONE. Someone took out a contract in my name a year ago and I've got a years 'bad debt' against me.

What can I do?

I had to sort this out a year ago - and I thought it'd finished (note: I had to contact vodafone several times and write a letter in the end).

First line support take an hour before you get cut off. I cant get through to someone who actually understands (cares?) - as I'm not a customer (ironically I lost £17k in shares when Chris Gent didnt pay dividends - so this is a kick in the balls from a company who owes me).

The mortgage offer expires this week (Friday 30th/No/2012- and after that it goes up significantly.

Vodafone said they'd written me a letter (last Friday) - but it hasnt arrived.

So why would I trust them to sort this out - they cant even write a letter!

Potentially vodafone could cost us £749/month for the first two years and significantly more after that.

AndyWhite007 (licence to kill)

[Dave]

Hi AndyWhite007,

I'm sorry that this wasn't been sorted for you previously.

I can see from the email address on your eForum profile that Customer Services got back to you earlier today to advise that things were now amended and should be fully refreshed within 48 hours.

Let us know if you need any further help.

Dave

[jgp10]

Dear Vodaphone,

I have recently tried applying for a credit card but have been decline due to my credit report. Last year I had multiple fraudulent mobile contract accounts taken out in my name by multiple different mobile service providers, which have been settled and closed, but yet they still appear on my credit report. I am emailing you to get the fraudulent Vodaphone account removed of the system and off my credit file. Please contact me by email or on the number below if you require anymore information. Please get back to me as soon as possible.

Kind regards,

Jourdan

[Kay]

Good Afternoon jpg10, 

We'll be happy to look into this for you. 

Please follow the instructions in the private message I've just sent you. Once we have your email a member of the team will be in touch.

You can find your PM inbox here.

Thanks, 

Kay

[btaylor]

I received a bill for a contract i did not have, it is now effecting me getting credit everywhere else. I contacted the money collection company and they said it was a mistake but still there is something not right. I have registered and paid for Experian to check out my credit score etc and it shows an address linked to my previous address after the date i moved house for a vodafone contract in my name. Who can i contact to help and stop this but also to have it removed as a bad debt for myself. This is causing me many problems, i have all the address info etc but need help to sort it out,,,,, PLEASE.

[James]

Hi btaylor,

Thanks for your post here.

You don’t need to worry as we can get this investigated for you.

Simply follow the instructions on the PM that I have sent to you and one of our team will be in touch to get the ball rolling on this.

You can find your PM inbox here.

James

[indyana27]

i need help in contacting the fraud team. i have an unauthorised upgraded price plan on my account. also, my personal details had been changed. as a result i have informed the police as i believe my identity has been stolen. vodafone have been informed about this, but i am not very confident that they fully undersdtand the seriousness of this. i would like to speak to the fraud team, but need a contact number, please help.

[Lee]

Hi there indyana27,

Thanks for posting.

We won't be able to put you in contact with the Fraud team while an investigation is in progress. We'll give them a nudge for you though.

I'm sure you can understand because of the sensitive nature of the crime, we have to be very careful to ensure your details are as safe as possible.

Please click here to send us your details and we'll be in touch.

Thanks,

LeeH