Pay monthly services

[janeijane]

I am having massive problems getting problems with my account sorted no one is helping, I have tried to send my complaint in to get it sorted via email but it won't send it says there is a problem with the vodafone system, e-forum haven't replied and the customer service manager who has just called me back was no help at all I've been without my phone for over 3 weeks now, I am sick to death!!

[Lee]

Hi there janeijane,

Thanks for your post. I can see DaveCD has replied to you in this thread.

Can you have a look at his post and let me know if you still require assistance?

Cheers,

Lee

[janeijane]

I posted the following message yesterday into the previous thread but no one has replied yet, please can someone take immediate action:

This is going to take me ages to explain, well before Christmas my phone wasn't charging so I requested a package to be sent so I could send it in to be repaired it never came so i requested it again in all it took me a week and half to send it off to get it back well in to January and be told it wasn't under warranty even though I have insurance. I was then told I had to go to my nearest store which is over 13 miles away to resend my phone for repairs. When I got there they said I would just get a new handset as it had been such a faff on. Then they said they didn't have my handset or any of the ones that were similar. I have then been passed from pillar to post as I wasn't happy with the phones I have been offered and the service provided to me. I have looked at the phones I've been offered and they aren't what I want. I have been a customer for 7 years and chose my phone and contract and now being told I need to pick a new handset from a load of rubbish options which I didn't buy into. To be honest if this isn't sorted I'll be leaving Vodafone, when I requested a call back from a manager I was told to pick a handset and when I said I wasn't happy about the options I was basically told tough luck! If you look at my phone usage this month, it's tiny, I'm paying for internet I can't use, I've had to travel over 25 miles round to spend over an hour in a phone shop and spent so long on the phone and ages trying to get your email to work.. It's absolutely ridiculous service!!

[janeijane]

This is going to take me ages to explain, well before Christmas my phone wasn't charging so I requested a package to be sent so I could send it in to be repaired it never came so i requested it again in all it took me a week and half to send it off to get it back well in to January and be told it wasn't under warranty even though I have insurance. I was then told I had to go to my nearest store which is over 13 miles away to resend my phone for repairs. When I got there they said I would just get a new handset as it had been such a faff on. Then they said they didn't have my handset or any of the ones that were similar. I have then been passed from pillar to post as I wasn't happy with the phones I have been offered and the service provided to me. I have looked at the phones I've been offered and they aren't what I want. I have been a customer for 7 years and chose my phone and contract and now being told I need to pick a new handset from a load of rubbish options which I didn't buy into. To be honest if this isn't sorted I'll be leaving Vodafone, when I requested a call back from a manager I was told to pick a handset and when I said I wasn't happy about the options I was basically told tough luck! If you look at my phone usage this month, it's tiny, I'm paying for internet I can't use, I've had to travel over 25 miles round to spend over an hour in a phone shop and spent so long on the phone and ages trying to get your email to work.. It's absolutely ridiculous service!!

[Lee]

Hi janeijane,

Thanks for your post.

I can see you've already asked this as you've stated. I'll answer in this thread.

Please could I ask that you refrain from making multiple posts about the same subject as it's slowing down out response times to other customers.

As I'm going to respond in the other thread this thread will now be closed to new replies.

Cheers,

Lee