Pay monthly services

[jenwuz]

Hi, I was curious to see if a different sim worked in my phone, so I tried it. I took it out again and replaced the original, my curiousity satisfied, only to find that I cannot get into my online account now! When I try to log in, it tells me 'thank you for registering your email, now register your phone' and when I click on 'pay monthly' I get a message saying that there is already an account under that number....but I can't get into it! I also got a message saying I should enter my account number, but I don't know it, I've always had an online account and didnt make a note of the number. All I want is to have my account reinstated, I didnt realise that trying a different sim would affect the old one like this or I'd never have done it. can anyone please help?

[jenwuz]

Its all OK now, I phoned Vodafone and they sorted it out on the phone :-)

[Andy]

Hi jenwuz,

Thanks for the update, it's great to hear you've got access to your account again

If you have any questions in the future, you know where we are.

Thanks

Andy

Moderator