I travel extensively in my role as a coach with one of GBR's Olympic squads, and I run up data bills both within and outwith the EU. I pay these bills myself - it is part of my job, and I accept that without question.
In January I spent a week covering events in Innsbruck and Munich.
On return I spotted on my unbilled usage an item timestamped somewhere between 13:00 and 14:00 on 23rd January labelled ACCINT for 524.921MB, normal cost £439.189, cost to me £418.364. I queried this immediately and was told that someone would call me back within 48 hours to report the outcome of the investigation. I'm still waiting for this call.
Caught up in other training and competition activities I spent much of the next few weeks in the USA and Finland, and on return from the latter I found that I had been billed for all of this, and since the data amount exceeded my limit of 500MB, I was then billed for all the remaining data since then, end result a bill in excess of £800. I note that the transaction in question now has a timestamp of 00:00 on 24th January on my itemised bill...
I've been in email contact with Vodafone ever since, and all I'm getting are meaningless platitudes from a series of different individuals, none of whom can actually answer my questions.
If I've interpreted the bills correctly, Vodafone are claiming that I downloaded over 524MB using my handset tethered to my laptop. This would take some time even on a good ADSL link, and a long time on a 3G connection. I did use my handset tethered to the laptop once or twice on that trip, but for no more than downloading some short emails, and certainly not for data of this quantity, nor was it ever connected for long enough to download something of this size.
None of the unhelpful people who have been replying to my emails will tell me what the alleged data is, when it was allegedly downloaded, or where I was located when this allegedly happened. All I get is meaningless nonsense.
How do I get to somone at Vodafone who will actually have a proper conversation about this, and show me the evidence that they claim to have?
