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Gal
Rank 6: Frequent Poster
Posts: 127
Registered: ‎13-11-2008
Accepted Solution

Itemised Bill - My Account

I know it's been asked a few times and I searched and still can't work out how to get an itemised PDF bill from the 'My account' section on the VF website.

 

I can get an itemised .csv but i need the bill to reclaim expenses from work so can someone please explain how to do this. 

 

I have clicked on the Full document radio button and tried to download the whole bill it just gives me a summary. I've managed it in the past a up until July and now I have forgotten how to get the full itemised pdf 

 

Can anyone shed some light please. 

Message 1 of 8 (5,318 Views)
Gal
Rank 6: Frequent Poster
Posts: 127
Registered: ‎13-11-2008

Re: Itemised Bill - My Account

Thought I should add - I am a Mac OSX Lion user as well if that makes a difference?

Message 2 of 8 (5,301 Views)
Rank 14: Guide III
Posts: 306
Registered: ‎21-12-2008

Re: Itemised Bill - My Account

  • Log in and click 'view bills' from the 'My bills and usage' box
  • Click the Adobe logo
  • DocumentDirect should load, click the paper logo with a blue arrow
  • On the popup select Full Document and uncheck compression box

Screenshots attached

 

 

Message 3 of 8 (5,293 Views)
Gal
Rank 6: Frequent Poster
Posts: 127
Registered: ‎13-11-2008

Re: Itemised Bill - My Account

Nope I only get pages 1 and 2 and when I do get full document it won't download anywhere it just doesn't do anything. 

 

Getting a bit annoyed with it all now though. I only need an itemised bill and that seems to be an impossibility

Message 4 of 8 (5,284 Views)
Rank 14: Guide III
Posts: 306
Registered: ‎21-12-2008

Re: Itemised Bill - My Account

Hi Gal

 

How strange!

 

When I choose 'Original document' only a 2 page summary PDF downloads; when I choose 'Full document' it gives the full itemised bill.

 

What happens once you've selected Full and clicked OK - does only the summary download?

 

Message 5 of 8 (5,281 Views)
Rank 7: Helper I
Posts: 105
Registered: ‎09-09-2011

Re: Itemised Bill - My Account

[ Edited ]

To get your fully itemiised bill, make sure once you log into your account and click on 'View Bills' you change the drop down box under where it says Account Summery to 'Breakdown by product' then click 'Go' then click the PDF button and download as already mentioned.

 

During the download process, it will still say there's only 1 or2 pages, but when you actually download your bill there will be more than just the 2 summery pages.

Message 6 of 8 (5,275 Views)
Gal
Rank 6: Frequent Poster
Posts: 127
Registered: ‎13-11-2008

Re: Itemised Bill - My Account

I will try this when I get back and let you know if it worked.

Cheers
Message 7 of 8 (5,227 Views)
Rank 2: First Poster
Posts: 26
Registered: ‎01-10-2011

Re: Itemised Bill - My Account

It obviously never worked, if you are still here. Use Firefox. It will work. Vodafone needs to fix this downloading on Safari issue. 

Message 8 of 8 (1,647 Views)