30-03-2011 08:48 PM
I've been having a nightmare trying to get Vodafone to send me itemised bills. I need to get hold of a phone number from a call I made last Jan, and the online billing function wont let me view that far back. So I rang them twice and each time was told the bills would be sent in the post, but I didnt recieve anything. So I rang today and was on the phone for about half an hour trying to cajole the poor operator into emailing me my own bills. Why is this such a struggle? Vodafone are the ones who operate a no-paper bills policy, I have no problem with saving trees, but when I urgently need an itemised copy of my bill I should be able to get it with no fuss. This was a very urgent request and a very stressful time, so having to constantly ring Vodafone has added to the stress and could possibly result in me being seriously out of pocket. Why cant Vodafone let you view itemised bills on your online account? So frustrated I actually burst into tears while on the phone to them : (
30-03-2011 09:00 PM
Firstly, a very warm welcome to the eForum Family, I'm sorry to hear of the poor experience you've had so far.
If you reply to the email I've just sent you then we'll be able to arrange the bill to be sent out to you.
10-01-2012 09:11 PM
i have been trying to email vodafone with no luck because that part is not working at the moment. Is it possible to have my itemised bills from last january please, i am unable to access them on line. thank you
13-01-2012 02:45 AM
Hi rossdon-duncan and welcome to the eForum
I’ll send you an email over to the email address that you registered with so that we can have a look at this for you. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.
If you have a spare minute could you please take the time to fill out a short feedback form about me?
You can do so here
16-01-2012 01:46 PM
i recieved an email from vodafone saying my bills were able to be viewed on line but i can only see the last 3 months, i was wanting my itemised bill from january 2011 please, also i did not recieve an email.
26-07-2012 02:51 PM
You'll need to speak to us via email in order to get a copy of your bill. Can you follow the instructions I've sent via Private Message for us to get into your account? You can find your PM inbox here.
27-03-2014 06:43 AM
I too am having the same problem. I'm a PAYG customer & only able to view 30 days, instead of the 90 days it states and I have lost some of my contacts & know I text/phoned them at Christmas& New Year. Please help. Thank you
27-03-2014 02:55 PM
When it comes to a Pay as you go account, we don’t have a bill that we can send out to you.
Unfortunately, we wouldn’t be able to provide the numbers that you’d called in December.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.
27-03-2014 04:23 PM
Sorry I can't help retrospectively either, but this is a timely reminder that any electronic device can fail at any time. People: back up your contacts (in preferably two places). Remember Schofield's law - data doesn't exist at all unless it exists in at least three places.
31-07-2014 11:24 AM
You should be able to get them online through My Vodafone as it shows an historical list of bills there. If you are unable to find the bills you need, one of the eForum Team will be able to help you get them. The Team will be along in the next 24 - 48 hours to drop you a Private Message with details of how to get in touch.
01-09-2014 03:32 AM
I have recently moved to Australia and as part of my VISA they want to see any correspondence between my partner and myself during times apart. I was on pay-as-you-go and cannot access any itemised bills. Is it possible for someone from Vodafone to contact me about getting hold of these bills?
01-09-2014 06:53 PM
Welcome to the eForum.
We'd need to see if the line is still active to grab any call history examples. It's a little more difficult to do as it was a PAYG line, but we'll see what we can gather.
Take a look here for how to get in touch.
We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.
27-03-2015 05:28 PM
Have a look at My Vodafone in the red banner above. If this is a pay monthly contract, the details will be under Billed Usage (Unbilled for anything since your last bill). I'm not sure what information is kept for PAYG, though.