Pay monthly services

[Bassmish123]

I've been having a nightmare trying to get Vodafone to send me itemised bills. I need to get hold of a phone number from a call I made last Jan, and the online billing function wont let me view that far back. So I rang them twice and each time was told the bills would be sent in the post, but I didnt recieve anything. So I rang today and was on the phone for about half an hour trying to cajole the poor operator into emailing me my own bills. Why is this such a struggle? Vodafone are the ones who operate a no-paper bills policy, I have no problem with saving trees, but when I urgently need an itemised copy of my bill I should be able to get it with no fuss. This was a very urgent request and a very stressful time, so having to constantly ring Vodafone has added to the stress and could possibly result in me being seriously out of pocket. Why cant Vodafone let you view itemised bills on your online account? So frustrated I actually burst into tears while on the phone to them : (

[George]

Hi Bassmish123,

Firstly, a very warm welcome to the eForum Family, I'm sorry to hear of the poor experience you've had so far.

If you reply to the email I've just sent you then we'll be able to arrange the bill to be sent out to you.

George

eForum Team

[rossdon-duncan]

i have been trying to email vodafone with no luck because that part is not working at the moment.  Is it possible to have my itemised bills from last january please, i am unable to access them on line. thank you

[Wayne]

Hi rossdon-duncan and welcome to the eForum

I’ll send you an email over to the email address that you registered with so that we can have a look at this for you. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[rossdon-duncan]

i recieved an email from vodafone saying my bills were able to be viewed on line but i can only see the last 3 months, i was wanting my itemised bill from january 2011 please, also i did not recieve an email.

thank you

[91MADAMS]

Can you send me a paper bill to my home address please?

Just need it this one time,

Cheers

Matthew

[Ben_H]

Hi Matthew,

You'll need to speak to us via email in order to get a copy of your bill. Can you follow the instructions I've sent via Private Message for us to get into your account? You can find your PM inbox here. 

Cheers, Ben