23-02-2012 08:56 AM
I look forward to hearing from you. Emailing as per Dave's instructions has resulted in another fob off email from someone else yet again which has me back at square one. I am sick and tired of being asked to do something for it only to be picked up by someone else who can't be arsed to read the history and sends a stock email telling me they can't discuss my account details without my sending them information x y or z. Consequently I have stayed all further payments to Vodafone as of this morning as nobody really cares enough to address my issues. Your provision of service is unfit for purpose and I am prepared to argue the same in open forum and, especially, court.
Perhaps not having a contribution to Vodafone's offshore tax avoidance funds will spur some action.
Angry, exasperated and past caring.
23-02-2012 09:04 AM - last edited on 23-02-2012 09:07 AM by Matt
This sent in reply to the latest "can't discuss, blah blah, not our problem email". If its not your problem your phone doesn't provide service overseas when I have a contract with you, then it sure as ###### isnt mine.
Email reply to drone at Vf this morning
I've reached my personal limit with your company. I've tried all obvious efforts such as firmware and, dare I say it, your so-called community experts need to watch what they proffer as advice, especially in matters legal. They could come a cropper with such ill-informed layman rubbish. I note that you dispel any suggestion that a network issue abroad is your problem. Ahem. My contract is with you and includes international use. I am an airline pilot and am abroad up to 18 days a month. Notionally a source of revenue for the cash hungry, tax shy Vodafone. If it doesn't work I can't continue with your crapulent service on both a network or a customer service basis. I'm particularly saddened that my repeated request that Vodafone accept liability for this and refund the data I've had to use in LA, Singapore and Sao Paulo be refunded. Wilful ignorance of direct questions leaves one more and more frustrated and angry.
23-02-2012 09:24 AM
I can appreciate that you're frustrated by the situation. Ultimately the details provided in previous e-mails both yesterday from our team and from customer relations previously provide the most amount of information possible.
Ultimately the next stage would be either a SIM swap or repair under warranty by the manufacturer. This can be arranged either via a Vodafone store or Apple Store directly. I appreciate that this may not be the resolution that you hope for, however we're unable to offer any further resolution until we have been through this process.
If you would like us to arrange a SIM swap or repair please reply to our latest e-mail with the full details and we'll be able to assist further.
23-02-2012 12:13 PM
I've requested a new sim and had no acknowledgement. It's a little tricky to visit a Vodafone shop from Delhi. I'm still banging my head against a wall given that this is either a failure of sim, phone or infrastructure, all of which are provided by your organisation or are subject to a commercial agreement with Vodafone for its' use (roaming etc) that no-one seems to see fit to acknowledge the unecessary expenditure on my part.
Moreover, I thought, yet again, that I was to be contacted by someone. No surprises that it hasn't happened. As I'm getting no confidence in anyone's ability within your organisation to do the simplest of customer orientated tasks (kudos to your tax department mind you - a few lunches for Dave Hartnett and who knew what could be achieved?), I have no alternative but to escalate it to some level where arbitration might settle the matter.
As mentioned earlier, all payment stayed as of this morning. I assume your revenue hungry organisation will suddenly move at light speed when the next bill isn't paid.
Enough is enough
23-02-2012 12:17 PM - edited 23-02-2012 12:17 PM
Moreover Simon, there is no latest email from you. Again.
Matt, bless you, you edited out the sixth letter of the alphabet followed by 3 asterisks and replaced it with 5 hashes. Are people so likely to be offended by an allusion to profanity. I particularly like the extra hash - that'll keep 'em guessing. Bletchley Park could have used you in the war.....
Yeah, I'm fuming, before anyone feels the need to state the redundantly obvious.