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Rank 1: Guest
EmmaMurray
Posts: 1
Registered: ‎23-01-2012

LIVE CHAT - WHERE IS IT???

Posted from Facebook
I was just talking to a woman on the online live chat service about my upgrade. she managed to disconnect me, so I shut the window to start again, and now I can't find where to go to start a live chat (how unintuitive!!!) where on earth is it???!
Message 1 of 9 (9,200 Views)
Tech Team
Dave
Posts: 13,816
Registered: ‎28-11-2008

Re: LIVE CHAT - WHERE IS IT???

Hi EmmaMurray,

 

The best way to trigger the live chat is to go to the online store, place something in the basket and then remove it. This and time spent on the page will alert the system and generate a chat window for you.

 

Alternatively, is there anything we can do to help? For example, was it an upgrade you had made or were considering?

 

We may be able to assist in getting everything resolved for you directly. Our upgrades specialists, for example, are capable of offering special deals on occasion which may suit you, and they'll be happy to talk to you to help determine the best handset and deal for you.

 

Alternatively we can help explain things regarding the upgrade and, if needed, we can pop you a line so we can take a closer look at the account.

 

Just let us know if we can be of assistance.

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 2 of 9 (9,119 Views)
Rank 1: Guest
Cinders34
Posts: 2
Registered: ‎06-03-2012

Re: LIVE CHAT - WHERE IS IT???


when u get on to live chat copy and paste the address in to ur main explore page and it takes u direct to it.

Message 3 of 9 (8,656 Views)
Rank 1: Guest
Cinders34
Posts: 2
Registered: ‎06-03-2012

Re: LIVE CHAT - WHERE IS IT???

Message 4 of 9 (8,656 Views)
Rank 1: Guest
LeeThompson
Posts: 2
Registered: ‎07-03-2013

Re: LIVE CHAT - WHERE IS IT???

hi dave please coulds you help me with my account i have kind of the same problem and have not been able to access it for over 7 weeks now and tried all kinds and called vodafone many times ty in advance

Message 5 of 9 (6,091 Views)
Rank 1: Guest
LeeThompson
Posts: 2
Registered: ‎07-03-2013

Re: LIVE CHAT - WHERE IS IT???

here is the problem if u read the document it will give u an idea the problem is i try to re-register and its telling me my number is already registered and trying to reset passwoed  or get user name my email or  number there is nothing it tells me none existant

Message 6 of 9 (6,081 Views)
Tech Team
James
Posts: 23,363
Registered: ‎21-07-2008

Re: LIVE CHAT - WHERE IS IT???

Hi LeeThompson,

 

So that we can take a look at this for you I have sent you a quick PM, please follow the instructions on the PM and one of the team will be able to get in touch to help you get this looked into.

 

You can find your PM inbox here.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 7 of 9 (6,069 Views)
Rank 1: Guest
greenhughie
Posts: 6
Registered: ‎07-03-2013

Re: LIVE CHAT - WHERE IS IT???

I was on live chat for over 25 minutes with Paul today re an upgrade,I had to answer my mobile and told him I would return in 10 minutes he ended the chat,I was furious now I cant access live chat have they barred me I am so angry

 

 

Message 8 of 9 (6,067 Views)
Rank 1: Guest
greenhughie
Posts: 6
Registered: ‎07-03-2013

Re: LIVE CHAT - WHERE IS IT???

just saw the date is this an old thread

Message 9 of 9 (6,064 Views)