I have just got off the phone in astonishment at the complete lack & disregard paid to customer service.At the start of my contract I was given 10 free music tracks per month & every month I was charged, In January I again queried it & was given a goodwill gesture 25 free downloads for the duration of my contract (I have a text from them to confirm).Now I am told after 3 mths that I shouldn't have been given this & that they can't let it continue! But they will give me an extra 500mb internet for 5 mths free. I do not need nor want this as I won't use it(if I did I could pay £5 & have it added on),but still it is only an offer for 5mths,what about the other 22 months of my contract? As I see it I am being done out of nearly £25 worth of add ons?
The ombudsmen await...
Hi LUCIALIA,
I'm disappointed to hear that you're being given different responses by different people here. I'll pop you a PM so we can get this tidied up for you.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
Dave
