Pay monthly services

[jamiem14]

I'm not sure if I've posted in the correct area but I reset my password to check my online information and when trying to log in with the new password I locked my account, and it told me to contact customer service but I cant use my iPhone until I check my online information. How do I get my account unlocked?

[donna29]

Have recently had to change my phone number, and am having issues trying to gain access to my online account. I have tried re registering but unable to do so, just wondering if anyone can give me any clue as to why I'm unable to do this.

Thanx

[LiziD]

Hi I am also having this problem but everytime i call 191 i cant seem to able to get hold of an adviser...

Can you unlock my account for me via PM communications too?

Thanks

Lizi

[amedeovad]

Hi,

I have managed to lock myself out of my online account. Could one of the tech team sort me out.

Regards

Patrick

[m1]

Hello, I have been locked out of my account since yesterday.Although I've tried several times to reset my password,it seems that my new one is never accepted and it still says that my account is locked.

Please help me!

[Dave]

Hi all,

I'll get you each a PM so we can look to sort this for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

donna29 - Yours looks like it's down to the number change itself, so we'll get your details as well but we'll start by looking at that for your case.

Dave

[m1]

Sorry but it's impossible for me to find all the information you are asking via email...There must be another way without searching for SIM numbers and etc....

[Garry800]

Could I also get a PM because I got locked of mines too. Thanks 

[chunk1988]

Could i also get a PM too, i've been locked out of my account. Is it possible to unblock it online? Thanks

[AdamChallinor]

can i get a pm aswell please mines locked also

[PaulE]

Hi m1, 

If you're using our contact us form then it'll only ask you for your mobile number, address and DOB details.

You shouldn't need to provide SIM details for us

I've sent the rest of you a PM too so that we can get your accounts unlocked - follow the instructions and we'll be in touch

Paul

[grahampaull]

I got locked out too.. Have a look at my post here, any help would be great.. : http://forum.vodafone.co.uk/t5/Pay-Monthly-Services/Locked-online-account/td-p/1346944

[Summerrose]

I've managed to get myself locked out of my account as well....Could you send me a pm.  Thankx.

[Jenny]

Hi guys,

No problem! I’ve sent you both a quick PM, please follow the instructions on the PM and one of our team will be able to take a look at your issue in more detail

You can find your PM inbox here.

Cheers,

Jenny

[grahampaull]

Mines has been sorted. Thank you.