21-01-2011 03:45 PM
I am having exactly the same issue. Even the CS seem to be getting frustrated with the online system. I must admit i find it amazing that such a high tech company such as Vodafone has such an appalling online system.
Ive called CS a few times. Account has been deleted so have re registered and once again, administrator authorisation required which takes me to a link from the mail of my account that tels me that i cant access this as the administrator needs to authorise my account. Perpetual maddenning loop.
Come on Vodafone get a grip and some of that capital on some development work on your site. surely you want everyone to go to a paperless account.
22-01-2011 02:56 PM
26-01-2011 02:16 PM
I am having the same problem,have emailed vodafone and several people have replied but they keep saying I'm not registered but I am,it says it need to be approved by admin before I can view bills etc,well I am the only one on the account.
Very annoying,can someone please help!
27-01-2011 03:01 PM
Has anyone else had any luck with this?
I have now had several emails from vodafone,but still no luck,re-registered but it still tells me I can't access my online bills.
Have had an email to say I can have itemised bills but need to pay for it - why should I when it's not my fault it won't work!
27-01-2011 03:07 PM
Sorry to see that this hasn't been fixed for you.
I have just tried to find any emails that have come into us with the registered email address, but I couldn't see any of these.
I would like to make sure that this is fixed, so I have emailed you, if you can reply back to that email we can then look at ways to get this fixed.
15-04-2011 07:09 PM
Finally got my accounts in order. Tried to access online billing to check unbilled useage etc but no luck. Keep getting message to tell me that I need to approve access to my own account! - what is going on?
Can anyone please help me?
16-04-2011 09:24 PM
15-05-2011 05:54 AM
Thanks for your post here. I'm sorry to hear that you are having problems with this.
I'm going to send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for and we'll get back to you as soon as possible
20-05-2011 02:45 AM
11-07-2011 12:11 PM
I am having the same issue and have been for the last 6 months. I have endless emails back and forth with customer services going round in circles. They delete my account, I re-register exactly as explained, same problem, I answer their questions, they report a fault, start again, they delete my account, I re-register...etc
I have spent a long time on the phone with customer services 191 trying to resolve this with no luck. I was then given a technical support number over email, to which it wasn't even the correct number but for system and network support for employees. Yesterday I tried again over the phone via 191. The woman couldn't resolve, then said she would put me through to the correct technical support after I stated the number in the email wasn't correct. I was then put through to hardware support for employees, with a woman asking me for my employee number (I'm not an employee) saying I shouldn't have called this number. I said I was patched through via 191. I asked her to put me back through to 191. She said she couldn't, that I would have to ring up again. So I had to ring up again, and wait in the queue yet again. I went through, I started explaining what had happened (calmly). The customer service advisor hung up on me (probably couldn't be bothered).
I called back for a third time. This time a guy was very helpful, and fully grasped the issue in hand. We went through all the same procedures as before a few more times. He said he would raise a fault and that I would have full access to my account within 24 hours. Still no access.
I have been with Vodafone for 6 months, and I've not seen a single bill. I'm getting charged, but I have no way of gaining access to check and confirm my bills are correct. I refuse to be charged for paper billing when I should be able to view online but the service is not being provided.
It is now a matter of urgency as I need a copy of my latest bill to provide for redemption purposes to the company where I purchased my contract. If I don't, I stand to lose out on up to £40. If I never get to view any bill before the end of my contract, I will lose out on £140. If I do eventually lose out financially, I guess I will have to see if there are any small claims legal proceedings I can pursue to recoup my losses.
Can anyone from Vodafone please help with this?
12-07-2011 11:59 AM
Welcome to the eForum it is always good to see new faces on here.
I'm sorry to see that you haven't been able to see your bills for the last 6 months and I can see why you would be unhappy with this especially as you need the bill to claim some money back.
So that we can look into this for you, I have just sent you an email, if you can reply back to that with the relevant information we can then cover this together.
05-08-2011 10:57 PM
It would appear that I am also experiencing the "account administrator hasn't approved your request to access your online account" problem.
Any help with this would be greatly appreciated.
08-08-2011 03:03 AM
Thanks for your post here. I’m sorry to hear that you are having problems with this.
Don’t worry though, we’ll get this sorted for you so I’ll send you an email over to the email address that you registered with. All you need to do is fill it and send it back to us. We’ll then get back to you as soon as possible
Want to give feedback about me?
You can do so here
10-08-2011 08:52 PM
i also cannot access my online things as it is saying i need permission from the adminiatrator however there is only 1 mobile number on my account and it is in my own name. im confused...
11-08-2011 12:50 AM
Many thanks for your posts here.
So we can look into this for you we will need access to your account.
To allow us to access your account, I have sent you a quick email, please reply with your details and I will get one of our team to start the ball rolling in getting everything resolved for you.