Pay monthly services

[rudeboy99999]

Hi, i have the same problem can somebody please sort this out for me?

[etiolated]

Add me to the list. When I try to log in I get the following message:

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

This is the same with both IE9 and with Firefox 7.0

Moreover I get the same error if I try the 'remin me' funtion to reset my password (not that I have any doubts that I am using the correct password).

[DaveCD]

Hi Maltsevini, simpsy, gingerdan, rudeboy99999 and etiolated.

First and foremost a very warm welcome to you all and welcome, it is great to see new users here!

As you can see this is the place to come in order to get issues like this resolved, my apologies for the delay in response, we are a small team in great demand.

I have sent you all an email to the address that you registered with on the eForum for you to complete and reply to, this way we don't have your details visible on a public place.

Once we have your responses we will be glad to assist you with this.

Many Thanks

DaveCD

eForum Team

If you feel I have helped it would be awesome if you could take 30 seconds to complete a quick survey.

Don't forget to check out Vodafone VIP for the latest news, events and competitions!

[etiolated]

the fault seems to have gone away - I can now log in successfully.

And thanks for the follow-up email I received today. But seriously guys, you don't expect me to give all that personal ID info over unsecure email, surely?

[simpsy]

The problem appears to have resolved itself!

[stoole]

Hi. I'm new to Vodafone and these forums too! I am also unable to access my Account. I have tried resetting my password but it constantly tell me that my administrator hasn't yet granted me access - ie Me !
There's a button to send the administrator a reminder but that just gets sent back to me! I'm just going around in circles. Any ideas how to fix this? Have emailed support but haven't had a proper answer.
Thanks in advance.

[stoole]

A further update to the above from my email to customer services:-

"I have checked your account, I can see that there is some issue with the online account. I have reported this matter with the details given by you to our online team.

This will take 8 - 10 working day to resolve"

8-10 DAYS !!!! You're kidding me??

On top of that, the customer service agent has emailed me my first bill and they've overcharged me already! I've not even had the phone a week!! I'm beginning to think I've made a big mistake joining Vodaphone already. Can soembody give me some assurances? Does anybody look at this thread anymore??

[daniellefleming]

Having the exact same problem! cant log into my account, need to manage bills online, and cant log in!! 

[stoole]

Got my overcharging issue sorted. They were trying to charge me a 1-day connection fee?? Pushed them to prove this - they couldn't so got my account recredited.

Still couldn't say what was wrong with my online account though :-(

[Martin]

Hi stoole

Whenever I see this issue for the online account it is normally down to more than one username being used for the same number. So that we can have a look at this I have just sent you an email, if you can reply back to that with the relevant information we can have a look at it for you.

Hi daniellefleming

I have just sent you an email, please reply back to that and we can look at sorting this out for you.

Thanks

Martin

eForum Team

[stoole]

Thanks. I've sent you the details you requested.

[stoole]

Thanks very much. I've now successfully set up My Account and I can login ok !!!!

Can you tell me how long before details regarding my usage will appear? CHeers.

[DaveCD]

Hi stoole.

Thank you for your post. 

If this is a new account and you have not received a bill as yet then it will show once this has been successful, however if you have had a bill it should pick up within approximately 48 hours.

Let me know how you get on.

Many Thanks

DaveCD

eForum Team

[stoole]

Hi DaveCD,

No, still no sign of my usage details. I've had a bill. It just says

"We can't find your details at the moment.Please try again later. "

Thanks.

[stoole]

Another 24hrs gone by and still no sign of it I'm afraid.

[DaveCD]

Hi stoole.

Thank you for your posts, I appreciate how frustrating this is for you and I have just sent you an email from our previous communications.

I would love to get this resolved in order for you to enjoy the great service you expect from Vodafone without a worry.

Many Thanks

DaveCD

eForum Team

[stoole]

Dave,

Still no different I'm afraid. Do you know how long it might take to sort out please?

Thank you

[Martin]

Hi stoole

I have just looked at this, and I have had to raise this with our support teams. I have seen this issue recently and got it fixed this way.

Once we get any new information for you we will let you know.

Martin

[Jamigx]

To anyone at Vodafone who can help.

I am a new customer (about 5 weeks) and trying to set up an online account and seem to be having the problem similar to the other on this subject. "

Sorry

There seems to be a problem with your account. Please try again or contact our help desk.

• Some Business Exception has occured while processing registration/subscription ""

I have tried to talk to Vodafone Customer services and emailed and have been very ***sed off at the service as they simply can not seem to be able to sort it out.  The most frustrating thing is that I keep getting the same email responses from different people in their Customer Services centre telling me exactly the same thing on how to register a new account and I keep telling them that I am doing exactly what they said and yet it returns the error above. I am now very annoyed that a large Corporate like Vodafone is so robotic when it comes to customer service that i am thinking have I really made a mistake moving over from a rival?

Someone help?

[James]

Hey Jamigx,

I have tried to call you regarding this issue however as you were unable to take my cal I have sent you a quick email with instructions ion what we need to do next to resolve this issue.

James

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