Pay monthly services

[luke909]

Hello,

When I log in to the website I'm greeted with:

My account (restricted).

And two options, one for Pay Monthly and one for Pay As You Go.

I select mine, Pay Monthly, fill in my account number, date of birth and payment method. But as soon as I enter those details and go towards the next section I get:


"Unfortunately, your request cannot be processed.

We are unable to fulfill your request due to a temporary problem at our end. Please accept our apologies for any inconvenience this has caused. We hope to resolve this problem very soon, so please try again later."

I have never got past that stage, could somebody please help me, thank you.

[Holly]

Hi Luke909,

I was getting this myself yesterday even though I've been registered for over a year now.

I've sent you an email so we can take a look at your account to check everything is in order, the only thing I'm aware of that stops registration is an overdue bill, if you are up to date then I would guess this is an error however we can't say for sure until we investigate.

Please reply with the requested information and we'll get this resolved for you.

Thanks

Holly
eForum Team

[luke909]

Hi Luke909,

I was getting this myself yesterday even though I've been registered for over a year now.

I've sent you an email so we can take a look at your account to check everything is in order, the only thing I'm aware of that stops registration is an overdue bill, if you are up to date then I would guess this is an error however we can't say for sure until we investigate.

Please reply with the requested information and we'll get this resolved for you.

Thanks

Holly
eForum Team

Hi, thanks for responding.

However, I have checked my hotmail and I haven't received an e-mail.

[Daz_V]

Hi Luke909,

No worries - I'll get another sent to you right away. Check your junk folders too!

Hope to hear back from you soon.


Daz

eForum Team