Pay monthly services

[kstring24]

Hi all,

I've recently discovered a new problem with logging into My Account.

I logged into today and was told to 'complete your registration' and I had to type in either my account number or PIN number. The message was worded as if this was the first time I'd registered my account. I've never seen this message before and I've been with Vodafone for a few years. I don't know either my account or PIN number (purely because I've never really needed to) so I couldn't enter either of these. I tried to access my bills but it won't let me, this message just keeps appearing. I thought I might knew what my PIN could be but none are working.

I'm quite frustrated with this because all of a sudden I can't do a lot with my account, which includes accessing my bills which is preventing me from getting my account number!

I've only just discovered this so I'll try and ring customer services tomorrow, but as I don't know my PIN or account number I'm not sure if I'll have much luck! I did try and email my problem but I got an error message. Grr. I don't have a lot of time this week either so I don't even know if I'll call tomorrow.

Has anyone come across this before? 

Thank you.

[kstring24]

Forgot to add, have this message at the top of My Account screen:

When you signed up for My account you didn't give us your PIN or account number. Until you do, there may be some parts of My account you can't access - like Pay My Bill or Change My Price Plan.

Which is odd as I've been able to access all this fine until now.

[GM77 · Accepted solution]

Hi,

Sorry to hear that you are having issues with your my account I hope the following helps you with your account number.

To get your account number, you can either:

- text the word "Account" followed by your postcode to 97886 (free of charge)

- call Customer services on 191 free of charge from your mobile and ask for your account number (you can also set up a PIN whilst you're on the call)

- contact Vodafone by email here

The PIN number is what you setup on your account which enables security checks to be done , if you have forgot this 4 digit pin number you will have to contact customer services who can pass alternative security then reset your 4 digit pin.

Hope this helps.

[josephhh]

HELPPPP vodafone is really annoying me i am trying to find out my vodafone name and password yet vodafone keeps telling me i have a problem, i tried calling where i was told that they would call me back they did and failed to help me now can you help give advice please

[Wayne]

Hi josephhh and welcome to the eForum

We sure can! I’ll send you a private message over with instructions on how to get in touch with us.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

[ensgm]

I have problem accessing my account since a Vodafone customer services guy deleted the account to solve another problem.

I can't use any features of my account until the person who set up the account (ie ME) authorises me to access my account. I cannot do this because I cannot access the features of my account until the person who set up the account (ie ME) authorises me to access my account.

I have been in this loop for about a month now and all customer services do when I contact them is to "delete my online account" and reregister. All this does is takes me to the problem above EVERY TIME.

This 'solution' has now been tried over 15 times.

Please help.

I would leave Vodafone but all this started 2 weeks after extending my contract for a further 24 months.

I feel trapped and helpless.

ensgm

[DaveCD]

Hi ensgm

Thank you for your post and a very warm welcome to the eForum. 

You will receive this error message as it means there is another account still in existence that has previuosly been set up, and to resolve this we will need to find this and delete it.

I have sent you a Private Message and all you need to do is follow the instructions. 

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[Razamabaz]

Hi, can you tell me how to delete my online account so I can start again as I have problems which I cannot resolve.

Thanks.

[Lee]

Hello Razamabaz,

The short answer is you can't!

We can help with this though. Are you sure this is what you want to do? You will also have to create a new account with a brand new username.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

In the meantime, could you explain the issues that are so far unresolved as we may be able to help sort this out for you without the need to completely delete the account

Cheers,

Lee

[Razamabaz]

When I try to access MY BILLS I get this message.

Sorry

You need to be approved by your account administrator before you can access this page.

Back to My account home page

The account Administrator is me. I tried to send an email to myself as admin but the email address I signed up with is no longer active so I can't access it and I can't delete the old email address from my vodafone profile for some reason. Otherwise I would change the old email address. So basically it seems until I am approved by myself I can't move on.

Raz.

[Lorri]

Hi Raz

I am experiencing exactly the same Raz...whcih is just the latest problem in a long line of errors trying to gain access to my account

The post here explains

http://forum.vodafone.co.uk/t5/Pay-Monthly-Services/Cannot-view-bills-online/m-p/1080671#M49657

Vodafone clearly have a problem with the online accounts system but seem to be oblivious to it

[Lee]

Hi there Razamabaz,

Thanks for letting me know the error message. We should be able to sort this one for you soon enough.

Did you follow the instructions in my PM and send us your details?

Cheers,

Lee