Pay monthly services

[fexnok]

Hi,

My contract ends on 20/06/2011 and I would like to cancel, how can I do this?

Thanks

[mari1970]

Hi, sorry to hear you are thinking of leaving.. I have provided a link that explains on how to cancel your account..

http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2803&PARTITION_...

[fexnok]

Many thanks for your help.

Does it mean I can't cancel it because it expires in less than 30 days?

Thanks

[mari1970]

Hey, you can cancel at any point now as long as you have given your 30 days notice.. You also have the option to upgrade at anytime if you are looking for a new phone..

[Dave]

Hi fexnok,

Sorry to hear that you're thinking of cancelling - is there any particular reason, because if it's something we can help with then I'd hate to see you go without trying.

mari1970 has been spot on with what they've posted, and we can arrange that for you, but at the same time if we might be able to persuade you to speak to our upgrades team to see what deals we may be able to offer - you'd be under no obligation to take them but we may have the ideal package for you - then we can arrange that as well.

I've sent you an email to your registered address - either way, reply back with your details and let us know how you want to proceed.

Dave

eForum Team

[fexnok]

Thanks all for you quick responses!

One more question, if I don't cancel my contract, would it renew automatically to two years again?

Thanks

[BenJ]

Hi fexnok,

You’re on the right lines.  Once your contract has expired and you don't cancel. Your contract will just keep going until you decide to cancel or upgrade. 

Thanks
BenJ
eForum Team 

[katerallica]

Just cancel!!! Vodafone are as helpful as a chocolate teapot!

[fexnok]

haha is that your personal experience?

I'm still unsure whether my contract will be renewed every month until I cancel it or will renew each two years and I won't be able to cancel it till 2013!!

[biffo1963]

No - if your contract expires it will continue to run on a month-to-month basis until you either cancel it or renew it. There is no automatic renewal so don't worry about that !

[katerallica]

I've been a customer for 6 years and this latest problem I've had and just hit the nail in the head for me!  I've just spoke to some guy in their upgrade department who's refunded me the handset price I had to pay an additional fee to and paid my monthly bill off for this month but they problem still hasn't been rectified but he's done a lot more in 5 minutes than Vodafone have done in two weeks!  I have a tread at the moment - it will inform you of the hassle I'm going through at the now!

[fexnok]

OMG Thanks for letting me know, so would you recommend to sort this out through this forum instead?

[katerallica]

I'd personally go through 191 and select the 'leaving vodafone' option and they should sort you out with a very good offer etc... I've only come on here because I've had a upgrade gone wrong 

[fexnok]

Please share us your personal experience, would be useful for everyone here I think.