07-01-2011 11:00 AM
Well, imagine not telling customers who don't have the internet as part of their price plan that they'll now be charged 83p for browsing the internet instead of 42p. Shouldn't you have told customers before you raised the prices?
Into the naughty corner with you, Vodafone. You can stay there until you apologise and let people know.
07-01-2011 11:38 AM
A fair point, but there are some customers who aren't aware that the internet can be added and so forth. It would just have been nice for VF to let all customer know of the increased charge. I feel sorry for the guys in the call centers who're probably having a nightmare of a time explaining the new charges to annoyed customers who.
My point is this; VF should keep all staff and customers informed of any changes to their pricing system. It would save a lot of confusion and crossed wires. I think VF should still get at least ten minutes in the naught corner...
07-01-2011 12:34 PM
Yes, this is rather well hidden and, given the number of marketing texts they seem capable of sending, one saying "some charges have changed, check the website", wouldn't go amiss.
A while back, they dropped the casual use daily rate form £1 to 50p and increased the usage allowance. To be fair to them, your pound does now seem to get you 100mb, which is generous, but it's still twice the price if you only use your phone to check emails occasionalyl (which is probably why you haven't added a £5 a month data package . . .)