Pay monthly services

[stuartwilson]

Hi I just got a new connection but have been billed £38 pound for only having it since 21 march so I get billed one month & from 21 march to the 4april. But only get half my minutes & data for that month but pay month & a half can someone please explain do I get this back someware & why do you get billed a month & a half many thanks stuart

[AnnS · Accepted solution]

Hello stuartwilson

When you take out a new contract, your first bill is always higher due to be billed on a pro rata basis for the first month up to the date of your billing cycle and, as line rental is always in advance, you are charged one months extra line rental.

The following link from support will give you a very good explanation on how your first bill in calculated and charged.

Your next bill will be for the normal monthly line rental.

Why is my first bill higher than expected ?