28-02-2011 03:46 AM
28-02-2011 09:02 AM
Same in Surrey; Weybridge. This is very disappointing. The second time now I have had my network connection down due to vodafone. For a period of a week before I was forced to sit on GSM only while upgraded masts misbehaved. I'm quite unhappy being with Vodafone.
28-02-2011 09:04 AM
No Service in SL2
Rang customer service (took me 12 minutes to get through) only to be told by the idiot to stay on hold for another 13 minutes after which the ###### told me to switch it on airplane mode and off again.
Absolutely disgusted with the customer service. When I spoke to another advisor he told me within minutes the network was down.
How about a message on the website explaining this Vodafone. Filthy, despicable customer service.
28-02-2011 09:05 AM
12th Dec 2010
Vodafone Australia suffered a serious network failure across Western Australia on Saturday afternoon which knocked out both its GSM and 3G networks. A statement by the company on its network status website confirmed the outage which was reported to have started around 1:30pm local time.
28-02-2011 09:10 AM
28-02-2011 09:21 AM
This is getting a bit out of hand, I'm a freelancer and my phone is my life line. At least update your website with the service status. I can't even get through to customer services just get a busy tone. Is there any indication, official word from Vodafone to at least give us some indication of when we make expect the service to be back online? Anyone?
28-02-2011 09:37 AM - edited 28-02-2011 09:39 AM
Nothing down in EX20 either. Customer service agent very honest, told me right away i was one of 3.8 million with the same problem! No time frame known for this to be fixed though
28-02-2011 09:46 AM
RG1 - no service.... again.
This is not the first time in the last two months that Vodafone has left me with no service in this area, yet they still expect payment on time every month. There is little or no information and never an apology or explanation.
Seriously considering cancelling my contract and moving to another provider unless Vodafone offers a satisfactory level of compensation.