Pay monthly services

[MikeWard]

I've never been able to access my account. I can log in but I get: "Your online account administrator hasn't approved your request to access your online Vodafone account. Until you are approved you will have limited access to online services." and "Your request has not been approved yet." When I rang they said they would kill the account and I should re-register 24 hours later - which I did. Same behaviour. I ticked the box saying that I was the main account holder (which I am) but this didn't help. I have two other vodafone phones in my name (my own business phone and my daughter's personal phone). The phone about which I am inquiring is used by my son, but I can't imagine that any of these facts make any difference.

Email customer services have also been no help whatsoever.

[MikeWard]

Have made some progress (by phoning customer services). Originally I only got to speak to people who were about as much use as chocolate teapot, but since then I've spoken to at least three people who tired ot be helplful. They have reset teh account (several times now) so that I could re-register (which I did with eactly the same details) but I always get back into the same loop as before once I'm registered.

The step forward is that, when I phoned today, they admitted that there's a problem with Vodafone's site (ie it's not just the way I type the letters in or something ;-) and that they are going to try and fix it - though they can't say when.

On the email side, my "issue has been escalated with the online escalation team" (three times now ;-), so no progress there.

[Lee]

Hi there MikeWard,

Therein lies the problem.

Each time you register for an online account you should be using a fresh username, otherwise the system recognises the username is already created, despite it being deleted by Customer Services, and throws out an error.

I've sent you a private message which you can access from this link. Please reply with your details and we'll be with you as soon as we can.

Cheers,

Lee

[Lee]

Hi MikeWard,

I've just replied to your PM.

Let me know how you get on.

Lee

[MikeWard]

Just in case other people with the same problem are reading this, the previous message that says

"Hi there MikeWard,

Therein lies the problem.

Each time you register for an online account you should be using a fresh username, otherwise the system recognises the username is already created, despite it being deleted by Customer Services, and throws out an error."

....turned out not to be correct - I've had me account deleted several times now and have tried recreating the account with entiirely new details several times but to no avail.

In case anyone from tech team is reading this, please could you send email invoices until you find a way to fix your web site - the peopel on twitter @vodafoneUK insist it is possible for you to do this.

Cheers

Mike

[manish_sayal]

I am not able to view my online bills for the past 3 months. Have called the customer service and everytime they reset the password.

But this doesnt work.

[rosskesava]

Vodafone's online billing is a joke. How such a large company can make something so simple just impossible is a mystery.

I've been trying to view my bills online for 6 months with absolutely no sucess what so ever.

Other companies seem to manage these simple tasks so why not vodafone but I guess someone from Vodafone will come and give 'helpfull' advise but ignore the fact that these problems should never happen in the first place.

[DaveCD]

Hi MikeWard

Thank you for your posts, have you contacted us using the link provided by Lee above so we can investigate further?

It still sounds as though there is an account that has previously been set up which is still attached to your number, once we find a delete this you will be able to progress, please provide all usernames, nicknames and email addresses that you may have used and we will do what we can to rectify this.

Hi manish_sayal and rosskesava

I am sorry to see that you have not been able to use this service for some time, a quick search on the eForum and you will see there are many users that were once in your position but now enjoy the benefits of 'My Account'.

Please 'contact us' with EFT165 - Your eForum Query as the subject  (this ensures it comes through to us) and with a contact number and we will be in touch as soon as possible.

Hope to hear from you soon.

Many Thanks

DaveCD

eForum Team

[MikeWard]

Yes, I've been in touch with Lee and provided all the account details, but you are still unable to grant me access to my bills. Lee said he would raise a fault, but I don't know if he has done so.

Meanwhile you have emailed the January bills to me. If you are unable to fix the problem and grant me access to my bills I'd be perfectly happy to receive my biills as emails every month.

Mike

[James]

Hi MikeWard,

Unfortunately Lee isn’t in the office at the moment however I will speak with him tomorrow in order to chase an update on this for you.

James

[MikeWard]

Yeah Lee rang, but he doesn't have any new information.