09-12-2010 08:33 PM - edited 09-12-2010 08:33 PM
09-12-2010 09:21 PM
Thanks for the replies. I am at work at the moment and for some strange reason sites such as Google are barred. This forum is not. I have many issues with Vodafone at the moment. One of which is last Friday I requested a PAC code for one of my numbers. Now a week later despite calling every other day I still have not received it. I am always told try again in another 24 hours. No offense to the EForum team but I no longer trust Vodafone staff to get anything right.
09-12-2010 09:34 PM - edited 10-12-2010 11:03 AM
Hi there weatherman478,
Ive managed to locate your account from your registered eForum address.
I've had a look at the notes and your PAC has been issued today. Unfortunately, we've emailed you many times, requesting security information in order that we can help you but thus far I've been unable to locate a reply from you.
I've sent you an email. If you'd like us to confirm your PAC over the telephone, then please reply to my email with the requested details and we'll be in touch.
10-12-2010 10:26 AM
Hopefully you will get your matters resolved, certainly the PAC code one, the various details you would need are all on the Vodafone website at http://www.vodafone.co.uk/vodafone-uk/about-us/cod
I would recommend that you give the moderators or a team manager in customer services the opportunity to put right anything which is going wrong for you at the moment
10-12-2010 11:01 AM
I've tried to call you this morning on both supplied numbers, unfortunately without success.
I've emailed you your PAC code so this should be with you in a few minutes.
Do let me know if there's anything else you need.
If you have a spare minute, I'd be really grateful for some feedback on my service. By clicking the link in my signature, you can leave me some feedback. There are just three questions and any additional comments would be most appreciated.
30-12-2010 07:20 PM
I'm worried I may be about to experience something similar.
Due to a poor signal where I live I called this evening to cancel my contract and request a PAC code. The guy informed me it will take 5 business days to text this to me. This he stated is company procedure. When I left my last network I received a text within a couple of minutes.
Under Ofcom’s ‘General Conditions of Entitlement’ (2003) Condition 18 the PAC code has to be issued within 2 days.
I appreciate I am still under contract, but stated to the guy on the phone I am more than happy to pay the outstanding amount now as my wife is in the later stages of pregnancy and I can't afford to have 'that call' going straight to my answerphone as most calls seem to do these days.
I understand why they want to be slow at issuing PAC codes as they think it helps retain customers, but even if they offered me a free contract and free phone I would still decline. I need to leave so making me wait won't help them to convince me to stay.
This bad practice is something Vodafone clearly need to address.
31-12-2010 12:53 PM
Hiya, PAC codes are normally generated within 48 hours and so I think you might have been misinformed a little, of course if it is sent in writing, then it is issued within 48 hours but can take longer to physically arrive.
For the OFCOM address this is published on the Vodafone website under the section About Us.
01-01-2011 07:54 PM
Well, more than 48 hours have passed and still no code which I was informed would be text to me.
Interestingly I notice PAYG customers are issued with a code instantly. So the system can handle it, but the company want to make it as awkward for their contract customers to leave as possible. And don't give me the bank holiday as an excuse as no human is involved in this process, however I've still had the traditional calls offering me an upgrade..!!!
Can I remind the Vodafone moderators this also breaks Ofcom's code of conduct by taking so long to issue codes.
Vodafone like to remind customers of their T&C's at every opportunity when you are in a contract with them but somehow also believe they are above the laws which other companies are expected to follow.
01-01-2011 07:58 PM
02-01-2011 03:53 PM
If those numbers are correct, the only thing I would presume is that a Customer Relations Manager or Directors Office would address your issues after you had not had it resolved through the normal channels, and I am guessing that would be customer services team, then a team manager and beyond that a department manager, but I could be wrong
02-01-2011 08:24 PM
I've edited out the information that you've posted. I've also removed all of the other posts you've made with the same information, I've sent you an email with more information.
Can I kindly ask that you don't re-post that information. If you do need any assistance with anything then please ask and we will look into it for you.