Pay monthly services

[salisbury]

Sorry for repeat asking the above.

6 wks ago I signed onto a new 18 month contract  and ported my number over from Orange which was on a Sim Only deal. This number use to be Vodafone and an online account was set up previously and working fine. When the contract ended I assumed this online account would disappear.

So when Ive tried to set up a new online account with exactly same email address and number as before, it would be okay. Guessing because it recognises this email as being already set up the new account is not being set up as primary account. Hence why Im getting this Administrator Approval error.

I spoken to 191 which led me round in circles. Bit of a language barrier the woman on the other end sounded Eastern European with weak english.

What I got from her was my deleted wait 24hrs and try again.

Tried it again same old story.

Any way of approving this account or deleting any previous accounts associated with the same number. Or am I stuck with this???

Any help will be gladly appreciated.

Many thanks

[Simon]

Hi arfond, sarahsm80 and salisbury

Thanks for your posts. It is correct that if you've registered for an online account with a temporary number and then ported that you'll need to re-register and your old account deleted. @salisbury - in your case it will be a matter of deleting the old account from our back end systems so that you can re-register.

I've sent a PM to all of you with details of how to contact us. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[salisbury]

Spoiler

I have sent en email via contact us with the required details and using the code provided regards

[DaveCD]

Hi salisbury

Thank you for your post and a very warm welcome to the eForum.

We would love to take a look at this for you, I have checked and can see that we have not received an email from the address you registered with on the eForum into the business as of yet.

I have sent you a Private Message to follow and once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[brphillips]

Hi there,

I cannot access my online accouunt. 

I took out a vodafone pay monthly contract after leaving another provider just under 2 months ago.  This new vodafone number worked fine and the online account was accessable.  Then my old number was ported to vodafone and became active, I could no longer use all the features of my online account.  I called customer service and was told that the account would deleted and infomation reset.  I waited the 24hr as requested and reregistered with my number I had moved to vodafone.  After logging in I was then told that I (the account holder) did have authorisation and my account needed to be authorised by the main account holder (me)  An email is sent to my address telling me to log in to my account and authorise it.  I do this, only to be met with the same message.  On contacting vodafone customer support am told there is a problem with the old number and ported number being used for the same account so the account will be deleted and I need to re-register again etc.  I do this but still the same problem.   I have called vodafone 6 times recently and reset my account almost as many times.  No one seems able to help. 

To make matters worse,, the only reason I wanted the  online account as to print out a valid VAT invoice for my accounting.  While the account is apparrently being sorted out I asked for (and am happy to pay for) itemised paper bills but after two payments nothing has turned up in the post, yet other post from vodafone has so the address they have is correct.

How hard can it possibly be to a) sort out an online account, b) post out a paper bill and c) provide a VAT inoice that is legally required. Surely fair ground for early termination of the contract...

Can anyone from vodafone please sort this out for me??? 

[DiscoDan]

"Your online account administrator hasn't approved your request to access your online Vodafone account. Until you are approved you will have limited access to online services."

I have this message, but I am the account holder, there is nobody else, so how do I gain approval on my account?

Been in contact with Vodafone advisors by phone and online chat, but so far they havent been able to help resolve this issue - once again Im hoping the Vodafone eForum techies members can help!

Many Thanks

[JD]

Hi both

I'm really sorry your experiences these issues, I can imagine it's quite frustrating

So we can get both of your accounts working correctly, I've just sent you each a PM.

You can find your own PM inbox's by clicking here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Follow the instructions in the private messages and our team will be in touch as soon as possible.

Thanks

J

[DiscoDan]

Hi JD, thanks for the quick response. Hopefully you can resolve this - Ive now responsed to the PM.

Many Thanks

[3DaysToFix]

Same problem as everyone here.

Your request hasn't been approved yet
Your request to access My account needs to be approved by the person who set up the account. You can send them a reminder.

Can someone from Vodafone look into this

[Ben_H]

Hi 3DaysToFix,

A Private Message is on its way to you so that we can assess your settings too. You can find your PM inbox here. 

Cheers, Ben 

[gcox61]

Hi im having the same problem. Help please

[Andrew]

Hi gcox61, 

This is certainly something we can assist with, and to get the ball rolling, I've sent you a PM which you can access here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Follow the details in the PM and we'll be in touch as soon as we can.

Thanks

Andrew

[npearce]

I also have the exact same problem as described above. I have had my account deleted on more than 8 occasions to only find the same problem everytime I re-register. Could you please assist with this!

[Andrew]

Hi npearce, 

Thanks your your post regarding the My Account registration issues you're facing. It seems as though there's a remnant of a previous registration attempt that's still logged on the system somewhere that's causing the message you're getting. We can certainly take a look for you, so I've sent you a PM which you can access here.

If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

If you can follow the details in the PM, one of the team will be in touch as soon as possible.

Thanks

Andrew

[blondie8258]

Hi there i registered for my vodafone yesterday and i cannot access my account properly it says that i need it authorised by the account administrator which is me! I only have one log in to access so i cant authorise this. i spoke to someone from customer services yesterday afternoon who said that they were sorting it and it would take between 4-24 hours which was well over 24 hours ago. i am getting really annoyed about this and would appreciate some help

thank you in advance

Louise x

[blondie8258]

Could someone please reply to me i am getting very very annoyed here its getting beyond a joke!

Louise

[Jenny]

Hi Louise,

A warm welcome to the eForum

It’s a shame to see the problems you’re having with your online account but don’t worry, we can look into this for you.

I have sent you a quick PM. Please follow the instructions on the PM and one of our team will be able to get in touch.

You can find your PM inbox here.

Thanks,

Jenny

[blondie8258]

Hi Jenny following your reply i followed your instrutions and have since heard nothing could you please help xxxx

[blondie8258]

Hi there it has been 24 hours since my last post can someone please help me? xxxx

[DaveCD]

Hi blondie8258

Thank you for your posts.

I have just tried calling you however as you were unavailable I have left a voicemail and sent an email for you to respond to.

Many Thanks

DaveCD

eForum Team