Pay monthly services

[Stripes01]

Hi,
I am having trouble using my online account. I get this message when i log in.


Hide this panel Your online account administrator hasn't approved your request to access your online Vodafone account. Until you are approved you will have limited access to online services.

I am the only user for my account. Can someone help me or point me in the right direction to get my account approved?

[Stripes01]

Can anyone help?

[Stripes01]

I need my account approved so I can get an early upgrade. If I can't I will definitely be changing provider when my contracts up. Through out my entire contract I have had problems with my online account. Just too much hassle.

[DaveCD]

Hi Stripes01.

First and foremost a very warm welcome to the eForum, it is great to see new users here!

I understand how frustrating this can be when you cannot get on to manage your own account as you wish.

In the event of receiving this message, it would appear another number is seen as the primary number or has been set-up more than once and needs to be rectified on the account. 

I would love to help and is easily rectified, please complete and reply to the email I have sent you and we can progress so you are up and running in no time. 

Hope to hear from you soon.

Many Thanks

DaveCD

eForum Team

Don't forget to check out Vodafone VIP for the latest news, events and competitions!

[enovygnoul]

Hi

I also have this problem.
I have phoned up Vodafone but they haven't been of any use. I would like to know how to resolve this problem.
Please help

Thanks

[DaveCD]

Hi enovygnoul.

Welcome to the wonderful world of the eForum, it is ace to see a new user. 

I am sorry to see you are having the same difficulties as Stripes01 and I understand the frustration.

I would love to help you with this and if you could complete and reply to the email I have sent you to the registered email address then we can get this rectified in no time. 

Hope to hear from you soon and whilst you are on there why not check out Vodafone VIP to see the latest news, events and competitions.

Many Thanks

DaveCD

eForum Team

[Rayvn-Artemis]

Hi there. I am having the same issue and I have had the previous accounts deleted as vodafone cs have suggested but I am still having problems logging in. Is there a way to access my account? 

[Lee]

Hey Rayvn-Artemis,

Thanks for your post about MyAccount.

The error you see would suggest that there's still a rogue registration in place that's preventing you from registering again.

I'll get an email over to your registered eForum address. If you can reply to that email with the requested information along with any possible usernames you may have used in the past, we'll be able to sort this one out.

Cheers,

Lee

eForum Team

[pjmobile]

I've been having this problem for over a year and am totally fed up with the amount of times I've been told that it would be sorted and it's not been. 

Can someone fix mine for me please.

[chrismanville]

I'm having the same problem!!!!!! What do i need to do to access my own account!!!

[Michelle]

Hi guys

Thanks for your post about MyAccount.

I understand how frustrating this can be when you cannot access MyAccount

I'll get an email over to your registered eForum address. If you can reply to that email with the requested information along with any possible usernames you may have used in the past, we'll be able to sort this one out.

Thanks

Michelle

[katie1991]

Hi mine is not working i cant see my bills or anything on my account as this is really annoying as i cant see if i have gone over could you please sort this out.

[Ian_C]

Hi katie1991,

Thanks for your post. Has this been resolved yet?

I’ve sent you an email. If you can reply with the information I’ve asked for then we’ll be in touch to get this sorted for you.

Cheers

Ian

[DaleJamesLatham]

Hi

I am having the exact same problem. It is saying I need to get approval off the creator of the account and that is ME.. However I cannot approve anything as it is not giving me the option. Can you send me an e-mail to *************@hotmail.com with a solution so I can get this sorted once and for all as my upgrade is due tomorrow and I am considering changing provider if this is not sorted soon.

Thankyou in anticipation.

[cueballharman]

please could you send the same email to me as i am having the same issues. Vodafone are asking me to use an email account i have since deleted, this added to the fact that prior to any problems with vodafone i changed my contact email to my current email address.

[James]

Hi Guys,

My apologies for the delay in getting back to you.

As this is an account related query I have sent you both a quick email, please reply with your details and I will be able to get one of our team to get this all resolved for you.

James

eForum Team

[cassius777]

Hi,

I have the same problem with my account (Your online account administrator hasn't approved your request to access your online Vodafone account. Until you are approved you will have limited access to online services), would someone help me pls

Thx

[telfordv]

I am also having this issue, and can't access my online account properly to upgrade. Please could you send me the email to sort this out?

[telfordv]

Anyone help?

[Wayne]

Hi cassius777 and telfordv

Welcome to the eForum to the two of you

I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

I’ll send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for and we’ll get back to you as soon as possible so that we can take a look at this for you.

Thanks

Wayne

eForum Team

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