20-11-2012 09:56 PM
20-11-2012 10:21 PM
23-11-2012 05:22 PM
Thanks for your post.
This happens if there is more than one online account registered to your number. It's just a case of finding the first registration (the administrator) and granting you access.
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.