03-03-2012 08:23 AM
I've phoned and spoken to VF and asked for a PAC code. I want to transfer my number away from VF, but was told I can't have it until I pay up my contract.
I'm happy to pay up my contract, but not until the number is transferred out. I'm sure I'm entitled to it from things I've read on here and all over the internet.
Please can anyone help?
03-03-2012 09:23 AM
If you want to terminate early and get a PAC code, you pay up your contract and you are then given the code.
What exactly have you read on the forum all over the internet to make you want to pay your early termination fees ? Perhaps you could give us some examples, at least then, the Tech Team will be able to help you with any problems and know the reason you want to leave.
If you have looked through the forum, you will have seen many threads where the Tech Team have solved customers enquiries.
03-03-2012 02:51 PM
That's not what I meant. What I meant is that I know (via Ofcom) that I'm entitled to the PAC code before the contract is paid up depite what VF are telling me.
I'm not going into a big thing about why I'm leaving and moaning about various things, just want the PAC code.
03-03-2012 03:29 PM
03-03-2012 05:15 PM
For Ann and others that may be interested, just to clarify see this link :- http://ask.ofcom.org.uk/help/telephone/refuse_PAC
You can see from this that Ofcom are adamant that "your provider" CANNOT refuse to issue a PAC code if there are charges outstanding. Once again, CS are just plain wrong. Poor training, or orders from above ?? Feel free to make your own minds up !
03-03-2012 06:11 PM
As mentioned here, we will be able to give you your PAC and then bill you the early termination fee when it has been cancelled.
So we can sort this out for you I have sent you a quick PM with details on how to get in touch with our team directly.
Please follow these instructions and our team will be more than happy to help you further.
You can find your PM inbox here.