Pay monthly services

[grussell82]

Hi there,

I am new to the forum and have heard lots of good things about from Money Saving Expert.  I have 2 phones on my account and am looking to get new phones as I have them for 24 months.  I think I would like a Samsung Galaxy S2 and a Blackberry Torch but am happy with the price plans I have although I may want to add data to the new contracts.

I would greatly appreciate if someone got in touch to discuss my options as T-Mobile are offering some very good deals.

Regards,

Graeme Russell

[gaylek]

Would not bother even trying for the Samsung Galaxy 2 - there have been loads of problems with the delivery and they are conning people by letting customers upgrade without telling them they are out of stock...including me....go elsewhere if you can get it straight away - wish i had now to be honest....check out some of the posts here....

[PaulE]

Hi Graeme, welcome to the eForum!

We can help you get both of your upgrades sorted out and offer you the best deal we possibly can 

We'll definitely have to add data to both lines with the handsets you've chosen, but this shouldn't be an issue either - I've sent an email to the address you used to register with, reply to it and we'll give you a call for a chat about your options 

@gaylek, I'm sorry you've not yet received your handstet, did you order it online or over the phone? Let us know and we can chase it for you.

Paul

Web Relations Team

[shortguy4u]

Hi Paul,

I was wondering if you could help me too.

I too was looking to upgrade but when speaking to the upgrade departments, they have not offered me anything near what friends of mine have received.

I dont understand why this is, when I have been with vodafone for the same time as some of them.

I have requested my PAC code in frustration, but have always been happy with the coverage on Vodafone.

Vishal

[Helen]

Hi shortguy4u

Welcome to the wonderful world of the eForum!

We'd be happy to look at your account to see if we can offer you a cracking deal for your upgrade! You can see all of the phones we've got available here online.

Our upgrade system has changed in the last few months and it now looks at accounts on an individual basis, so you won't always get the same deals as everyone else, but we'd be able to look at the all the options for you.

I've got an email on the way to you now, if you can reply to this we'll be in touch!

Cheers, Helen

Web Relations Team