01-01-2012 11:45 AM
anyone else frustrated with customer services promises of call back?
mine started a few months ago, looking for an early upgrade, which wasnt't gonna happen, not a problem.
but see trying to explain to someone that you didnt mind taking another contract!!! jeees! my only question i really had was, if i took another contract could i swop numbers ie new phone with my old number. couldnt get an answer to this because she kept on going on about i wasnt due an upgrade!!!! hahaha
so i went to someone that did understand what i wanted to do and advised me of my options in keeping my number! Tesco mobile! they actaully managed to explain clearly what i could do!
well now my voda contract is due, do i cancel??? it pains me to say but up until this i havent had a problem, with mine, wife or sons phone. but a bitter taste sits in my mouth! more for the fact that when i complained about customer services i was told i was rude!!! i was just trying to get someone that had no idea to understand me!!! eh hold on, was that rude? hahaha.
and the fact that i've been phoned countless times now from the upgrade team, "do you want to upgrade, we want to keep your custom". then when you say "well i'm not to happy with what has went on....." "ok we'll get some one from customer services to contact you" still waiting.... and that is poor!!!
thing is i'm at the point now were i've got to decide cancel or renew! i never wanted to move from vodafone, maybe its male pride!!! hahahah
to make things worse, wife has just upgraded with a new iphone... well jel! (even though i tried to get her to move!!! she was having none of it! hahaha)
so whats the best option coz i feel i tried to complain and between being told i was rude, and customer services not being that bothered, i'm left thinking its no woth it. ha
Solved! See solution
02-01-2012 10:49 AM
02-01-2012 10:56 AM
06-01-2012 04:22 PM
thanks for your call on wednesday morning.
however you said that someone would phone me from sales after you had spoken to the, but befor 4pm that day.
well guess what, i'm on day three now and still no call back, is that acceptable?? or does it just reinforce my original complaint??
cant fault my call from you guys, you new exactley what i was originally wanting to do and how i could have achieved it. its a shame there wasnt more like you!!!
very frustrating situation now!
06-01-2012 04:49 PM
07-01-2012 06:45 PM
oh well that says it all.... NO CALL BACK TODAY AGAIN!!!
this is actually getting ridicules.
if i run a business like vodafone are doing i would have no business at all, like wise if i employed people that DO NOT do their job, they wouldnt be employed for long!!!!
very frustrated now, i dont know what the next step is... does no one at vodafone care that they are losing customers!!!!
08-01-2012 10:38 PM
the guys on here seem to know their stuff. its only when they put you through do a different department it all goes pear shape!!!
its a shame really, and i dont know who monitors all the complaints, but surely they need a wake up call!
and if i had it my way vodafone would lose three phones in my house! but its not, wife and son wouldnt let me hahahah
08-01-2012 11:21 PM
09-01-2012 07:27 AM
well i have to agree to a certain extent there...
i was annoyed october last year, but decided to give them another chance. the guys on here are good, they have always answered my questions and been sympathetic to my complaint.
but as i said before, when you have to deal with another department it all falls down!
and again i am left here dangeling by the balls, and i cant hang about for ever!!! hahah
09-01-2012 01:03 PM
09-01-2012 03:55 PM - last edited on 09-01-2012 03:59 PM by Martin
im sorry to be a ##### to you, but i have already submitted the information you require to one of your co-workers.
and been assured call back after call back!!!!
this is turning into a soap opera!!
i have spent over an hour trying to contact you through vodafone call centre!! big mistake! i have repeated my name, number, address, postcode, shoe size and pedigree so many times now my mouth is dry!
i spoke to about 5 or 6 people who included one guy who was more than happy to cancel my contract. i am sick of repeating " i dont really want to cancel my contract, i want to discuss a complaint and a possible upgrade!" which just gets me put through to the upgrade call centre. who cant really discuss my complaint but can offer me no deal on an upgrade..... thank you very much!!! i've even been transfered to the billing department who had no idea what i was doing being transfered to them. when asked to be transfered back to the person that transfered me there they had no idea who had!!! grrrr!!!!
so please, please, please could someone actually look at my information and the hundreds of crap i have wrote and just call me back!!! PLEASE!!!
i am exhausted after my dealings with vodafone today, and this has dragged on far to long!!! I DO ACTUALLY WANT TO STAY WITH VODAFONE!!!
i have not bee treated very well by vodafone, which just reinforces my original complaint!
thanks for any time you can give me
10-01-2012 09:02 PM
11-01-2012 09:39 AM - edited 11-01-2012 09:44 AM
Jimbo2012 - That is great to hear, and I will pass your comments on to Ben for you. The upgrades guys are a small team, so they can't guarantee a quick callback, but everyone who requests a call is logged and called in turn, so you're never forgotten.
ashayuk - Is there a particular issue we can look to assist with? If you let us know a few details we'll be happy to see what help we can offer in resolving things.
Lettuce - In order to discuss any account we'd need to confirm security to ensure we're speaking with the account holder. This verification is a legal requirement and is there for your protection, so if the questions you received were along those lines then they would be required.
I'll pop you an email so we can get your details in our team and look to see what happened and where the charges came from, which will allow us to address any issues we find. If you can reply back it will come straight to our team and we can get onto resolving this for you.
11-01-2012 05:27 PM
I am also desperate to contact Vodaphone, queries over the phone don't seem to get me anywhere and I've just typed out an email to be told sorry this service is temporarily unavailable!! Is there a direct email address I can use?
12-01-2012 10:50 AM
Same problem i've been having. I am an extremely unhappy customer who has been called a liar by Vodafone, told one thing by somebody from Vodafone and then something else by another person from Vodafone and unless I get some answers and a satisfactory conclusion to my problem I will be leaving and going elsewhere. Is there a direct email address that can be used does anyone know?
13-01-2012 02:33 PM
We have a lot of information available online which can help with a number of queries, for example:
If you are unable to find the information needed to resolve your query, can you explain the issue for us. If we can help you without needing to access your account then we'll do so here, and if we do need access then we'll send you an email to get the necessary details.
Either way, I'm confident we can help.