Pay monthly services

[sjbate06]

Having had problems with my current Nokia N8 I have been counting down the days to my upgrade.  Having seen the "offers" available to me though I think that might have been a waste of time...

Both my husband and myself are looking to upgrade to either a Samsung Galaxy S2 or the iphone 4s.  Imagine my surprise to find out that our special upgrade price on either the phone is EXACTLY the same as it is for a brand new customer.  (Obviously when I say exactly the same I'm ignoring the fact that the new customer could also use a cashback site and therefore actually be at least £70 better off than me).

Can't help thinking that if Vodafone wish to repay my three years of loyalty in this way I might as well go to another network - I see T-Mobile have some great deals on the Samsung.  Not impressed!

[Matt]

Hi sjbate06

I have sent you an email if you reply back with the information needed we'll be in touch

Thanks

Matt

Moderator

[sjbate06]

Replied to the email with all the requested information and got the standard automated email telling me someone would in touch within 48 hours. Unfortuantely that was FOUR days ago and still no contact. Not really helped to change my opinion that Vodafone have a complete lack of interest in retaining customers...

[great1]

Hi,

I know this has been posted before but though I would create a new post just to highlight this issue once again.

I have been with Vodafone for over 8 years now and throughout this time I have never received any type of loyalty discount on my monthly bill or when renewing my contract. 

As times are hard and my wife and I have just had our first baby, she decided to ring her provider Orange  to ask about a bill reduction she still had Months left on her contract but they were more than happy to reduce her monthly bills from £35 to £25.00 with 300 loyalty minutes and £2.50 monthly customer loyalty discount taking her contract down to £22.50 she has only been a customer for 2 years,

I though this what a good deal from Orange therefore rang Vodafone thinking they may be able to reduce my contract, how wrong I was.

After waiting the usual 20mins to get through to someone and being on hold for over 15 mins due to there computers which as always were  running slow.  I had no option but to  hang up and ring back again. Only to be told they could not reduce my current contract so I asked about a possible loyalty discount they said there was nothing they could do as they dont offer that service.

This is the final straw with vodafone as I have already had major issues with my last upgrade and was messed around for months before I got my phone replaced.  My contract runs out in May 2012 and I can't wait to cancel it and go to a provider who actually have good customer care and better deals all around.

Shame on vodafone after all the money they have had off me through the years, they really couldn't care less about their customers.

Dan

[keryy069]

i completely agree with you.

i moved from orange to vodafone and its the biggest mistake i have ever made.

[great1]

Hi,

I know this has been posted before but though I would create a new post just to highlight this issue once again.

I have been with Vodafone for over 8 years now and throughout this time I have never received any type of loyalty discount on my monthly bill or when renewing my contract. 

As times are hard and my wife and I have just had our first baby, she decided to ring her provider Orange  to ask about a bill reduction she still had Months left on her contract but they were more than happy to reduce her monthly bills from £35 to £25.00 with 300 loyalty minutes and £2.50 monthly customer loyalty discount taking her contract down to £22.50 she has only been a customer for 2 years,

I though this what a good deal from Orange therefore rang Vodafone thinking they may be able to reduce my contract, how wrong I was.

After waiting the usual 20mins to get through to someone and being on hold for over 15 mins due to there computers which as always were  running slow.  I had no option but to  hang up and ring back again. Only to be told they could not reduce my current contract so I asked about a possible loyalty discount they said there was nothing they could do as they dont offer that service.

This is the final straw with vodafone as I have already had major issues with my last upgrade and was messed around for months before I got my phone replaced.  My contract runs out in May 2012 and I can't wait to cancel it and go to a provider who actually have good customer care and better deals all around.

Shame on vodafone after all the money they have had off me through the years, they really couldn't care less about their customers.

Dan

[sjbate06]

Update: Now I don't even get an option to upgrade to the Samsung - if I select the phone it can't find any plans! In fact the suggested upgrade when I log in now is to keep my phone and change plan - retaliation for being outspoken, me thinks!

[great1]

sorry about the double post

[Ian_C]

Hi great1,

Thanks for your post. I’d hate to think that you feel that Vodafone doesn’t care about their customers.  I’d love to see if we can help.

One of the options we can look at is the possibility of an early upgrade for you, offering one of our snazzy new phones, but a better value price plan for you.

Just reply to the email that I’ve sent to you and we’ll be happy to call.

We’re a very small team and are very popular at the moment, so after you reply; don’t worry if it takes a few days for us to get in touch.

Hi sjbate06,

Did you get an auto response reference after emailing?  We’re working through emails as fast as we can.

Cheers

Ian

[Nade132]

I agree, our account has been reigstered for years, yet have NEVER received any upgrade 'offers'. I am seriously considering moving to Orange at the moment, I have tried discussing this in the past in store but always get fobbed off with 'No sorry we cant offer you anything', yet I know friends of mine have taken out new promotional offers and paid much less for much more.

[PaulE]

Hi Nade132, 

I've replied to your other post here, I'm sure we can help you

Paul

[Syms6]

I have just been offered an early upgrade, lucky me I can upgrade to a more expensive plan or buy the new phone for a one off cost.

I looked in to the HTC Sensation 2-3 weeks ago and the phone would be free on the price plan i wanted, I have since checked and the same deal now has a one off cost of £99.

Elsewhere other companies are providing the phone on a cheaper deal and no one off cost!!! 

Even phones4u are offering a deal with a cheaper monthly rate with no one off fee, this deal is actually from vodafone!!!

How can this be so!!

I have been a customer for 6years and no loyalty rewards what so ever, new customers can get the same deals as me but can be better off as they can go through cashback sites!! 

I have also been told by customer services that the deal you get offered by the operator depends on their personal allowance of rewards they can offer in a day and not based on the customer that has called them.

I am absolutly appauled that in thius financial climate there is no impetus to help customers or to keep their custom.

My contract ends in March and I cant wait to go to Orange who do offer loyalty rewards and actually want to be helpful!!!

[biffo1963]

No other provider offers "early upgrades" in the same manner as Vodafone do, so it's not really valid to compare those deals to anyone else.  Having said that, early upgrades are basically an expensive con that only make sense if you've got loadsamoney or you're desperate; you'd do far better to hang on until your contract ends, you'll get offered much better deals.

[andy8271]

I have been left feeling the same recently , my upgrade options consist of ridiculous priced deals for the galaxy s2 or crap deals on lesser phones

I'm going to give it one last go now I see that they are selling the galaxy nexus but I doubt they can beat the option of getting my PAC and going elsewhere with the nexus and cashback

[ukbondraider]

Dont hold your breath. I only got £40 discount from their standard online price for a Lumia 800. Their online price was of course £200 more expensive than elsewhere.

[chilli11]

Hey,

I know what you mean... I read a post on here where a customer was able to get another deal on I-phone 4s (other than that which is listed on their price plans which they apparently CANNOT change!!!) but when I challenged VF about it, they said they still could not do anything and was snotty when I said that I was going to leave then... They have no customer care whatsoever and do not care who they loose.

[Ben_H]

Hi everyone,

It's unfortunate that so many people view our early upgrade options negatively. As pointed out, we're the only network to offer this and it's designed for customers who need to get a new phone earlier or a specific handset sooner than their last 90 days. During your natural upgrade period, you'll be offered all of our devices on more competitive plans.

I must stress that the early upgrades option is designed more for those who have lost/broken an uninsured phone or first footers who don't want to pay their Early Termination Fee to get a new device.

For anyone who wants to look at an early upgrade away from the normal sales environment, you can use the Contact Us form here to speak to my team. We can look at discounted plans (excludes iPhone), explore our full range of phones and waiver the early upgrade fees usually faced with the automatic online tool.

We'd love to hear from you so get in touch.

Cheers, Ben 

[mikeginty]

Hi I've only got a few months till end of my contract, and have tried on numerous occasions to lower my tarriff as I don't use all my usage, new customers can get nearly same inclusive minutes, texts and data as me but pay a lot less and when I do want to upgrade my mobile they expect me to pay a larger initial payment as iv lowered my tarriff, it seems Vodafone don't care about loyalty at all I've got 3 pay monthly contracts with them paying nearly £90 a month thinking seriously about moving to orange and cancelling. Vodafone even had cheek to call me saying I could get an extra special deal on a new mobile exclusive to me as a good customer so took out another contract for my wife it was only later I found out this offer was just not exclusive and new customers could get it online as well so In reality they conned me into signing up to another contract for my wife. Very poor customer service as well always fob u off and just say they can't do anything.

[PaulE]

Hi mikeginty, welcome to the eForum

When you sign up for a contract you're unable to lower the price plan until the commitment finishes - you can go up if you need more and come back down again, as long as you don't go lower then where you started

With regards to your upgrade, all of our quotes are unique now, should you should be able to get at least the same as a new customer, if not more - the system is designed to take your loyalty to Vodafone into account as it looks at you individually as a customer and generates a quote that's unique to you and even to each specific number you have with us!

If this isn't working in your case we'll need to take a look at your account and see what's going on - I've sent you a PM with some instructions on how to get in touch with us - follow these and we'll be in touch as soon as we can for a chat

You can find your PM inbox here 

Paul

[mikeginty]

I also just found out that Vodafone special offers to good customers are a total con, the new contract I took out for my wife in which I paid £149 for the handset iPhone 4s is being offered by phones 4 u with exact same tariff with Vodafone for £28.99 just shows Vodafone only are interested in new customers but once they got u there not bothered. I would never recommend vodafone to family and friends, I thought three was bad but at least they let there customers lower there tariffs during there contract and there offers to new and existing customers are a lot better.