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[SynthFG]

Congratulations. you have managed to demonstrate how not to go about this
Voda will now refer you to a collections agency and trash your credit rating

If you object to the new charges, and if you regularly exceed your data allowance, you should be able to walk away from your contract due to the change in the out of bundle data charges, tho you will have to beat cs over the head a few times to get them to accept this, otherwise you are locke in still until your contract expires unless you fancy complaining to the regulator and possibly heading to the courts

[david295]

i dont care, my credit rating is goosed any way, i got contract in false name

[sailsy66]

Greedy comes in to mind whith this post!

Everytime you go over your data allowance of 500mb you were charged £5! does everyone know that from oct 1st this will be £5 for every 250mb wow that is steep! Not just steep but taking the pi__!

Im telling who ever is listening if these charges remain as they are i will for sure never renew with vodafone again!

Unlimited went to 500mb fair usage then a charge of £5 for every 250 mb laughable.

I also asked about paying an extra £5 a month on bill for 1gb of usage guess what no guess what not available anymore!!

Very very under hand i think you should be ashamed vodafone!

A very unhappy long term customer.

Thanks Dave.

[chrise]

Hi,

I gather new price for out-of-bundle calls to UK landlines and mobiles will be 35p per minute.  Can someone remind me what the price been up to now ?

Thanks!

[jimbob42]

Could you recommend the best way to go about this as I frequently go over my data allowance. Thanks.

[morty1984]

i have recently took out a contract. when i took out the contract there was a out of bundle data charge of £5 for 500mb. i have recently found out that these charges are now changing to £5 for 250mb which would affect my bill greatly as £5 for 500mb was one if the reasons i choose vodafone as i am quite a heavy data user.
after viewing my contract i saw section 11(b) which states:

"You may end this agreement by writing to us if...
we increase your charges in the UK which have the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies"

i believe that this change effects my overall bill by more than 10%.

my bill is £36 a month less discounts (10% being £3.60), i recieved 3 data charges last month totaling £15. when the changes happen that would double to £30 almost double my tarrif so believe that i have the right to end my contract.

can you help me with this.

[Apollo]

[Tom]

Hi Everyone,

Several people have asked what they have to do to request to cancel. This is explained in the statement.

Thanks,

Tom

[wiltsfella]

I’ve taken a contract out with Vodafone in April, and since then I’ve been happy with their service, but recently, they have decided to message me to say they’re increasing my price plan bill. It may not be much, but it still affects my bill and as a part time worker I can’t afford this price increase.

I have 1000 minutes, unlimited texts and 500MB data, which I hardly use. They won’t let me downgrade either.

I spoke to someone from their customer services, who said because of this price change, im able to cancel my contract, free of charge (no termination fee). I spoke to them again and now they’ve changed their mind!

I really can’t afford this, yet Vodafone says they can’t do anything about this, as Offcom are changing the prices, yet all of my friends on o2 say their bill isn’t increasing.

Surely I should be able to downgrade, or cancel? As I said I can’t afford it, yet their customer service seems to just go around in a circle about this..

Any help would be fantastic

[euphoric_mess]

The issue I have is I have two contracts, one for me and the other for my girlfriend. Neither of us received the text from Vodafone about this increase. Therefore breaking the terms and conditions. I have emailed the people a few times, and each time, they answer a question I did not ask and try to palm it off.

The internet excess is a joke now, as I have come close to going over a number of times.

Customer service has been a joke on this matter. I am still waiting to hear about why neither me or my partner received the text.

[Tom]

Hello euphoric_mess,

Are you sure you're affected by the changes if you didn't receive the texts? If you've upgraded recently (since June) then they don't affect you.

Thanks,

Tom

[euphoric_mess]

Hi Tom,

I spoke with someone from customer service. I took out the contracts in February, and so am not affected by the pitiful round up scheme vodafone are doing. However I am affected by the data out of bundle increase.

The thing that frustrates me, is firstly im not told, then when I read in the Guardian I dont know what to think. Then I spoke to someone in store who said I was not affected hence why no text, keep getting told that. 

Then im told I am affected by both, now get to the bottom and its the data one and the price changes, rather than the round up one, and because of the change in data, vodafone allows people to cancel free of charge. So the guy told me how I should cancel if I wish to, but I said I was not making any decisions till I had had a look at the other networks, as he stated this change was in line with all networks that had done this?

Obviously I am angered by the changes, but also by the lack of information, and the varied responses I get.

[Tom]

Apologies for the frustration caused. The best thing to do is follow the instructions in this post if you believe you're eligible to cancel without penalty.

Thanks,

Tom

[euphoric_mess]

Thanks Tom,

That again adds a bit of new information to me, of which I am grateful.

It also suggests I would not be able to cancel, as in the last few months, not going over my data, would suggest my bill will not increase by the 10%. However due to a change in circumstances, which I knew of when I took out the contract, I am likely to rack up more data, so am likely to be affected in the future.

It still does not explain the breach in vodafones terms and conditions for not contacting me or my partners phone or by simply sending a letter to explain the changes.

Thanks for the new info though, its very well explained.

[deanwall2]

I've emailed 5 times and not had an acknowledgement not even once.

I emailed as soon as I got the text message and each week since.

[satchef1]

I'm not the only one having problems then? That's actually kinda reassuring. This whole data situation is rediculous! When I was negotiating my upgrade last year I asked multiple times if the terms of the contract were the same or not. On every occasion I was told they were, though I would be on a 24-month contract rather than 12. I found out after upgrading that my data allowance had changed from a FUP to a limit. I wasn't particularly happy with being misinformed regarding my upgrade, but I let it go because I actually liked the fact that the new system made data charges clear rather than 'if you go over 500MB we might decide to charge you extra'. £5 for an extra 500MB seemed entirely reasonable. Now that the charges have changed to £5 for 250MB this opinion has changed. The new charges are completely unreasonable, and I now regret not chasing up the mis-selling of my upgrade nearer the time.

As a question for other customers, do you find that the data use tracker in the 'What you've used since your last bill' box on the My Account page doesn't show out of allowance data use? I noticed it last month, it was just showing that my entire 500MB had been used and I had to rely on the 'you're about to go over your data allowance' texts to monitor my data use. It was also slow to update while I was within allowance, regularly jumping by 100MB or more. Narrowing the usage window to 250MB is going to make tracking data usage and managing costs more difficult than it is already, unless there's some planned upgrade to these systems to make monitoring use easier?

[Tom]

deanwall2, you need to write rather than email as per the link above.

Thanks,

Tom