14-02-2012 04:18 PM
If I take out a Price Plan for £15.50 per month and stay under my calls,texts allowance , Do I just pay the £15.50.
I am confused and can't get on the Vodafone web site to get help...
14-02-2012 04:32 PM
Hello Ann, Thankyou for getting back to me so quickly. I am on a £15.50 per month Price Plan and have just received a bill for £43.99p.
can't get on the web site to check what is going on, and I refuse to pay this bill. what do |I do next I
14-02-2012 04:40 PM - edited 14-02-2012 04:41 PM
Is this your 1st bill?
If it is, then it could be catching up with the last month's billing cycle as you pay a month in advance, it would need to charge you last month, and then this month too... although it seems higher than it should be even for that.
Have you made any calls to numbers that are not either home land lines, or mobiles.
Such as 0800, 0845, 0870, etc... They are not covered in bundled minutes, and have various per minute charges attached.
Also txt services that use a 5 number shortcodes for comps and services are not incuded and often have a surcharge on top of the standard rate.
The best thing you can do is wait until you can get online to view the bill and see what you have actually been charged for, and go from there.
14-02-2012 04:51 PM
Thanks again. I have been trying for a few days and cannot get on to your web site to check my itemized bill. I began this contract in Sept 2011.My first bills were questioned, but I had to pay ( over the odds i believe ) but last months was £15.50 so I shouted hurrah it is fixed at last and then this bill hit me this month. Do you know if there is a problem with the web site. I can go on to pay a bill but cannot view an itemised bill?
14-02-2012 10:12 PM
This is not my first bill as | got this phone in sep 2011. I have not used 0800 0845 etc, numbers and I don't have any add ons . I still cannot get on to the website to check my bill., Any idea when it will be up and running Can I claim a refund for over payment on previous bills?
15-02-2012 04:53 PM
Without looking at your account we won’t be able to see exactly what you have been billed for, if these bills are incorrect then a recalculation can be requested for you.
However so we can do this and also get your online account working for you, I have sent you a quick PM with details on how to contact our team directly with your details.
Once we have your details we will then be able to contact you directly to discuss this further.
You can find your PM inbox here.
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