17-01-2011 10:56 AM
Sorry, I've read the FAQs and this forum, but only found parts of the answer, not the whole process.
My contract finishes in June 2011. But I want to change deals now, last straw and all that. I would stay with Vodafone, but one too many issues now - notably data usage (I am subject to FUP, but got charged last month -- not good, particularly when the previous couple of months I'd used comparatively little data....and as T-Mobile are honouring 3GB fup for new customers till end of month....)
It appears to be more worthwhile for me to switch now to T-Mobile. So what is the process, I know some of it...
1) Cancel by email, 30 days notice.
2) Request PAC
2) Pay a termination fee
BUT, how does it actually work. I would like the detail of the costs...
If I request the value of a termination fee, is that applicable now or from the end of the 30 days (ie would it be less at that point), when does it get charged? On my last bill?
The billing period is 1st--30th Month. So if I were to give notice right now (half way though month), I pay this month as normal, then get a bill half way though next month as a final bill?
Anything else I have missed?
17-01-2011 11:21 AM
Hiya, hopefully a Moderator will be able to find a way of keeping you but out with this.
If you request a PAC it will be issued within 48 hours, your number needs to be live when you use the PAC Code, and so when the PAC code is used it will cancel your number with VF and you will be issued with an early term fee equivalent to the number of months & fraction of a month left x by your line rental excluding VAT and then 2% is deducted automatically.
You can also give 30 days notice to cancel but if your PAC code wasn't used before the 30 day cancel point your number would be cancelled and lost.
Hopefully things can be resolved for you, I do see your point about data charges and it will be interesting to see how the others react
17-01-2011 12:02 PM
Thanks Berty, that helps me fill in another piece of the puzzle.
Rusty / Not so sure. I've been reading up on this with all the coverage. I also spoke to them at length this morning -- talked to a number of different people who seemed quite in the know. Maybe they have been briefed well. They were all consistent in their explanation. I would get it in writing too for what it's worth. I am always the pessimist when it comes to this, part of being a Vodafone customer since the early 90s lol, just kidding. However, the equivalent monthly tariff is still £10 less than Vodafone so even if T-Mobile do mess me around, it is likely I will still be at least £5 per month better off anyway.
17-01-2011 01:04 PM
I think it will be interesting to see where the market goes, VF has certainly put itself out there in terms of data etc and if others follow then they will be fine, and if not well the others will have a competitive advantage.
Time will ultimately tell
17-01-2011 02:09 PM
According to this link, TMobile will cutting the data allowance for all customers, incliuding existings contracts from the 1st February.
17-01-2011 02:27 PM
That's an old part of the story Ann, they reversed the decision, existing users will still get 3Gb. They will introduce a new FUP from 1 Feb of 500Mb, which is why I am thinking of moving now (before 31 Jan) as the 3Gb limit will still apply to my contract. Even so, changing the FUP to 1Gb would only cost me an extra £5 per month.
21-01-2011 03:14 PM
I am still at a loss with this. And now more so,
I have requested an ETF value this week three times, and received three different amounts. And, they have actually increased each time. I also still do not know when this is applied and how it is worked out. In know the calucluation X x X x 98% etc but to what period does it apply as the values I have been given don't match with those calculations either.
How should it work exactly?
22-01-2011 05:09 PM
3 differing amounts thats interesting, I can understand your confusion, The ETF (Early Termination Fee) is usually calculaed automatically by our systems so im quite unsure how you have had thes results back.
I'm sure I can get the definitive answer to this one for you!
I've just sent you an email so I can see your account details, If you can reply back with the details I need, I will look into this and let you know the correct fee.
We never like to see a customer leave Vodafone, Is it the data amount that is a deal breaker in terms of staying with Vodafone?