17-10-2012 09:43 AM
I have been cut off and need to call customer services to get the issue sorted, however when i ring, that number is also restricted.
Call i request a call back from someone on the team so that i can get this sorted ASAP please!
Pay monthly customer.
17-10-2012 09:48 AM - edited 17-10-2012 09:49 AM
If you have been cut off, it will be your responsibility to contact Vodafone, you can contact Vodafone from an alternative phone on the long number available from the website or by calling into a Vodafone store where you will be able to call for free.
If this is an unpaid bill, you can get you service back today by making a payment through the automated payment service at Customer Services.
17-10-2012 09:53 AM
I made contact with Vodafone on Saturday to see if the bill had been paid - They said it had, i asked if i would be contacted if this changed and I havent been?
I have been cut off without warning even though i phoned up to try and get it sorted on saturday and I have been onto my online billing to make a payment but its saying i dont owe anything ... my balance is £0.00 ?
17-10-2012 09:59 AM
I have also just tried to make a payment from the automated system but its saying i cannot do it from the phone either... so im kind of stuck.
I do not have access to another phone and really dont have time to go in store.
18-10-2012 06:40 PM
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
22-03-2014 12:20 PM
23-03-2014 09:05 AM
Welcome to the eForum.
I've sent instructions on how to reach my team here so we can chat about your upgrade options.
If it's an iPhone, a Samsung Galaxy S3/S4 or a pre order you're looking for, you'll need to order here as we can't change these plans.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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