29-11-2011 09:26 PM - edited 29-11-2011 09:37 PM
Is it possible a representitive could tell me how many months are left on the contract and what the total fee would be to cancel early?
I'm very dissapointed with Vodafone, I was on the phone for 20 minutes yesterday to be put through to a foreign call center to then be told that you charge for tethering and if I was to activate the 500MB now it would only last until the 15th. So I looked elsewhere and found Three who do an all you can eat data plan with tethering included for £25/month on a 30 day rolling contract.
So if a representitive could provide me with the information I would appreciate it.
30-11-2011 10:33 AM
You can give customer services a call on 191 to get your contract end date. Alternativly you can find it in the My Vodafone App.
You can cancel your contract at any time however as you mentioned it will be subect to an early termination fee.
This can be worked out as follows:
(number or months remaining X monthly contract cost) -VAT@20% - 2% Discount = Early Termination Fee.
Again a call to customer services on 191 will be able to give you the exact figure for your contract.
One thing to note about Three's 'all you eat' data, as far as i can see it does not permit tethering. It's in their small print.
Three's All-you-can-eat terms conditions:
For use on your smartphone only. Want to tether your phone to use as a modem with your laptop? Choose an ‘Add Internet Max’ or ‘Add Internet and Email’ Add-on instead.
30-11-2011 12:35 PM
Thanks for your post, I’d love to be able to help you with this. If you could pop a reply back to the email that I’ve sent you then one of our team will be in touch as soon as we can.
Let me take this opportunity to show you how Vodafone like to say thank you; take a look at VIP.
09-12-2011 03:42 PM
I've had communication with yourself and I wasn't happy with what you offered. I sent a cancellation e-mail on Tuesday I believe it was and I haven't heard from anyone yet.
I wish to cancel my account but I wish to pay for the cancellation with a different payment source, is there any way you can look into this? It's getting rather frustrating.
I am willing to pay a fairly large amount of money to cancel my account and nobody seems to want to take it.
13-12-2011 10:33 AM