23-02-2011 10:05 AM
23-02-2011 10:56 AM
My advice? Go find and a deal with a competitor that is ideal for you - but before you disconnect with Vodafone, tell them about the deal and see if they can better it - you might be surprised.
24-02-2011 04:10 PM
25-02-2011 11:27 AM
Still no one has had the decency to contact me.
The customer service from vodafone is nothing short of disgusting.
This forum does not achieve anything and has just been set up to satisfy someone at vodafones objective to improve customer service.
25-02-2011 11:38 AM - edited 25-02-2011 11:38 AM
Most companies advise a 48 - 72 hour response to customer enquires via email.
The idea that you would be prioritised is daft - Vodafone have to offer the same level of service for all customer and at a consistent level. Think how many people must email them every day.
If you do move provider, I think you will find it is the same (or worse) wherever you go.
25-02-2011 11:49 AM
I am sorry about the delay that you have had in getting a reply. I do know that the team that has been looking at your upgrade are very popular at the moment.
I have just pulled these emails from the queue, and have replied back to you with the information that you have requested.
27-02-2011 12:09 PM
Although I love this forum as it does offer a range of solutions to almost everyones problems. The fact that if someone comes on here ranting and raving about something that easily fixable through time and patience, get priority.
Im all for fixing solutions as I also try and share my knowledge and experience through Voda with the forum but if I had a problem there would be no way I would come on here and burst a blood vessle in my eye over something that I know WILL be fixed in due time.
Mods dont just sit and scratch their backsides here y'know.
*** and breath***