I have never been more frustrated with a call centre in my life.
I upgraded my phone on Monday and then cancelled the upgrade and told to refuse delivery to confirm this.
I was fine with this until an email was sent to me saying phone was out of stock and had a 2-4 week wait so I called up and advised them of this and to cancel the upgrade and no need to send me a phone.
This was all agreed and my contract reverted back to previous details. However, I received a parcel this morning for the phone and signed for it in error as didnt realise Vodafone were going to send a phone after previous email (I receive packages all the time in my line of work and if I'd known this was being sent, I would have refused it).
In any case, I spent 40 mins on the phone being bounced from rep to rep (im sure within the same dept) who couldnt help me at all with this. The one time I got through to the returns dept, it was a dead line and after hanging on for 5 minutes, I had to hang up. I have never encountered such terrible customer service before. I was given conflicting information and asked to verify my information for every transfer and every time a rep picked up.
Do Vodafone not want the phone back???? I have now left them a message saying I do not wish to call anymore, I have already advised them of this issue and if they wish to pick up the parcel, it will be at my house waiting for them.
I left Vodafone once before due to shockingly bad customer service and looks like im going to have to leave again.
